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Announcements

You are here: Home / Suburban Water Systems / Announcements

California Water and Wastewater Arrearage Payment Program

Suburban Water Systems (“Suburban”) is pleased to announce that to the extent allowable, Suburban has applied the additional benefit received under the California Extended Water and Wastewater Arrearage Payment Program to qualified customers for unpaid water service bills accrued between June 16, 2021 through December 31, 2022. Suburban has mailed out letters to these impacted customers.

As with the first round of relief, the State Water Resources Control Board is using Federal American Rescue Plan Act (ARPA) funds. This brings the total benefit for Suburban customers to $3,373,141.

Notices

  • SWS-A.23-05-003-Customer-PPH-Notice-Spanish (pdf)
  • SWS-A.23-05-003-Customer-PPH-Notice-English (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-Vietnamese (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-Tagalog (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-Spanish (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-Korean (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-English (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-on-PPH-Chinese (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-Vietnamese (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-Tagalog (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-Spanish (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-Mandarin (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-Korean (pdf)
  • SWS-2023-GRC-A.23-01-001-Customer-Notice-English (pdf)
  • SWS-2023-GRC-A.23-01-001-Application (pdf)
  • Disconnection-Of-Service-Notice-Vietnamese (pdf)
  • Disconnection-Of-Service-Notice-Tagalog (pdf)
  • Disconnection-Of-Service-Notice-Spanish (pdf)
  • Disconnection-Of-Service-Notice-Korean (pdf)
  • Disconnection-Of-Service-Notice-English (pdf)
  • Disconnection-Of-Service-Notice-Chinese- (pdf)
  • DDW-April-Citation-Notice (pdf)
  • DDW-April-Citation-Notice-Vietnamese (pdf)
  • DDW-April-Citation-Notice-Tagalog (pdf)
  • DDW-April-Citation-Notice-Spanish (pdf)
  • DDW-April-Citation-Notice-Korean (pdf)
  • DDW-April-Citation-Notice-Chinese (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-Application-23-05-003 (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-Vietnamese (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-Tagalog (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-Spanish (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-Korean (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-English (pdf)
  • 2023-05-01-SWS-2023-Cost-of-Capital-A.23-05-003-Customer-Notice-Chinese (pdf)
  • 2022-06-21-Advice-Letter-369-W-Public-Notice-re-Drought-Spanish (pdf)
  • 2022-06-21-Advice-Letter-369-W-Public-Notice-re-Drought-English (pdf)
  • 2022-03-31-Advice-Letter-365-W-Customer-Notice (pdf)
  • 2022-03-31-Advice-Letter-365-W-Customer-Notice-Spanish (pdf)
  • 2018-09-21-Bill-Payment-Options (pdf)
  • 2017-02-14-School-Lead-Testing-News-Release (pdf)

CPUC Required Bill Inserts

  • Consumer-Confidence-Report-Availability-Bill-Insert (pdf)
  • LifeLine-Bill-Insert (pdf)
  • Military-Family-Relief-Program-Bill-Insert (pdf)
  • Third-Party-Notification-Bill-Insert (pdf)

Pursuant to § 116918 of the California Health and Safety Code, “An urban and community water system shall report the number of annual discontinuations of residential service for inability to pay.”

  • 2023 Residential customers: 4,436

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

District Offices are closed on Fridays.

San Jose Hills District Office
1325 N. Grand Avenue, Suite 100
Covina, CA 91724
Tel (626) 543-2640
e-mail: suburbancustomercare@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Tel: (562) 944-8219
e-mail: suburbancustomercare@swwc.com

Sativa District Office
2015 E Hatchway St.
Compton, CA 90222
Tel: (310) 631-8176
e-mail: SuburbanCustomerCare@swwc.com

Click to view new Disconnection of Service Notice

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