SouthWest Water Company

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Stay up-to-date: Important COVID-19 (Coronavirus) information for Suburban customers, including office closures

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Pay My Bill

You are here: Home / Suburban Water Systems / Pay My Bill

We’re delighted to have you as our customer and appreciate your business.

Pay Online Via Check or Debit/Credit Card

ACCESS ACCOUNT AND PAY ONLINE

Get the convenience of paying your bill online. Open 24/7, SouthWest Water’s online bill pay system is safe, secure and FREE. Payments typically post to customer accounts within 1 hour. No more stamps, paper checks or envelopes – pay online with the click of a mouse.

  • Pay with a Visa or MasterCard debit or credit card, or via check (most banks)
  • Set up recurring payments
  • See your last payment amount and date
  • See your total amount due and due date

Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check.

Read our Online Payments Frequently Asked Questions and Terms of Use.

NEW! Pay with CASH at Your Local Store

  • Locate your nearest store payment location: visit the CheckFree Payment Locator website (click here) then enter your address to search.
  • Look for Suburban Water Systems name on the “Please Select Biller” drop-down list to verify the location will accept cash payments for your utility. To find the location nearest you that can accept cash payments, enter your ZIP code to get a list of available locations.
  • Don’t forget to bring a copy of your water bill with you to the payment location. The store will not be able to process your payment without it.
  • Please note that payments are CASH ONLY. There will not be any convenience fees.
  • Payments normally will be posted to your account the following business day.
  • If your water has been disconnected or is in danger of being disconnected, please contact Suburban Customer Service at the phone number listed on your bill to inform them about your payment. You will need the payment amount and your payment confirmation number.

Pay by Mail

Please send your payment along with the bottom portion of your bill to the following address:

Suburban Water Systems
Payment Center
P.O. Box 6105
Covina, CA 91722-5105

Pay By Phone

Call 626-543-2640 for San Jose Hills customers or 562-944-8219 for Whittier-La Mirada customers.

Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative.

  • Check your account balance
  • Get last payment information
  • Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
  • Set up recurring payments

Pay in Person

Offices are temporarily closed to the public.

You can also pay in person at any of our district offices. Our payment windows accept checks, cash, money orders, and Visa or MasterCard debit or credit cards.

Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts

Pay with Bank Direct Payment

Have your bill payment deducted automatically from your checking account. This is a free service that saves you time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time, and because it’s made electronically, it’s fast and secure (no lost checks).

Get started today! Download and fill out our application (PDF).

(Viewing PDF documents requires Adobe Acrobat Reader, a free download.)

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

Offices are temporarily closed to the public.

San Jose Hills District Office
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Telephone 800-203-5430
Email sanjosehills@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Telephone 800-203-5430
Email whittierlamirada@swwc.com

Click to view new Disconnection of Service Notice

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Suburban Water Systems

  • About Us
  • Service Area
  • Pay My Bill
  • How To Read Your Bill
  • Announcements
  • Turn On Service
  • Community Involvement
  • Water Conservation
  • Lifeline Maintenance Plan
  • Rates and Tariff
  • Regulatory: Advice Letters
  • General Rate Case
  • Rights and Responsibilities
  • GO103
  • WISH
  • Supplier Diversity
  • About Our Water
  • Water Quality
  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
  • California Waterscape
  • Customer FAQ
  • Emergency Preparedness
  • Additional Resources
  • COVID-19 (Coronavirus) Update for Suburban Customers
  • Privacy Policy
  • Terms Of Use
  • Contact
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