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Stay up-to-date: Important COVID-19 (Coronavirus) information for Suburban customers, including office closures

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Rates and Tariff

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  • Title Page

Preliminary Statement and Maps

  • Preliminary Statement (PDF)
  • San Jose Hills district service area (PDF)
  • Whittier/La Mirada district service area (PDF)

Want to learn more about what rates go toward and how they are set? Watch this!

General Rate Schedules

The most recent rates are posted as soon as official documents are available. If you have questions, please call our Customer Service department.

Schedule SJ-1 San Jose Hills District – residential metered service (PDF)
Schedule SJ-2 San Jose Hills District – non-residential metered service (PDF)
Schedule SJ-3 San Jose Hills District – recycled water metered service (PDF)
Schedule WLM-1 Whittier/La Mirada District – residential metered service (PDF)
Schedule WLM-2 Whittier/La Mirada District – non-residential metered service (PDF)
Schedule 4 Private Fire Protection Service (PDF)
Schedule 4A Fire Hydrant Service on Private Property (PDF)
Schedule 5 Service to Public Fire Hydrants (PDF)
Schedule 9-CF Construction and Tank Truck Service(PDF)
Schedule 14.1 Water Shortage Contingency Plan (PDF)
Schedule UF Surcharge to Fund PUC Reimbursement Fee (PDF)
Schedule LIC-1 San Jose Hills and Whittier/La Mirada Service Areas Low Income Credit(PDF)
Schedule FF Fire Flow Testing Charge (PDF)

Contracts and Deviations

  • Advice No. 210-W (effective 12/7/1995) (PDF)

Forms

Form 1 Application for Water Service (PDF)
Form 2 Customer Credit Deposit Receipt (PDF)
Form 3 Bill for Service (PDF)
Form 4 Main Extension Contract (PDF)
Form 5A Main Extension Contract Subdivisions, Fire Flow Requirements Meet General Order No. 103 (PDF)
Form 5B Main Extension Contract Subdivisions, Fire Flow Requirements Exceed General Order No. 103 (PDF)
Form 5C Main Extension Contract Subdivisions, Fire Flow Requirements Meet General Order No. 103 (PDF)
Form 5D Main Extension Contract Subdivisions, Fire Flow Requirements Meet General Order No. 103 (PDF)
Form 5E Main Extension Contract Subdivisions, Fire Flow Requirements Meet General Order No. 103 (PDF)
Form 6 Main Extension Contract Special Facilities Only (PDF)
Form 7 Water Shut-Off Notice (PDF)
Form 8 Final Water Shut-Off Notice (PDF)
Form 9 Waste of Water Notice (PDF)
Form 12 Third Party Notification (PDF)
Form 13 Application for Construction and Tank Truck Service Under Schedule 9-CF (PDF)
Form 14 Uniform Fire Hydrant Service Agreement (PDF)
Form 15 Indemnity Agreement for Income Tax Component of Contributions (PDF)
Form 16 Collection Notice (PDF)
Form 17 Continuous Service Agreement (PDF)
Form 18 Low Income Rate Assistance Program (PDF)
Form 19 15-Day Notification (PDF)
Form 20 Fire Flow Availability and Will Serve Letter Application Form (PDF)
Form 21 Customer Data Sharing (PDF)

Rules

Rule 1 Definitions (PDF)
Rule 2 Description of Service (PDF)
Rule 3 Application for Service (PDF)
Rule 4 Contracts (PDF)
Rule 5 Special Information Required on Forms (PDF)
Rule 6 Establishment and Re-establishment of Credit (PDF)
Rule 7 Deposits (PDF)
Rule 8 Notices (PDF)
Rule 9 Rendering and Payment of Bills (PDF)
Rule 10 Disputed Bills (PDF)
Rule 11 Discontinuance and Restoration of Service (PDF)
Rule 12 Information Available to Public (PDF)
Rule 13 Temporary Service (PDF)
Rule 14 Continuity of Service (PDF)
Rule 14.1 Water Conservation and Rationing Plan (PDF)
Rule 15 Main Extensions (PDF)
Rule 16 Service Connections, Meters and Customer’s Facilities (PDF)
Rule 17 Standards for Measurement of Service (PDF)
Rule 18 Meter Tests and Adjustments of Bills for Meter Error (PDF)
Rule 19 Service to Separate Premises and Multiple Units, and Resale of Water (PDF)
Rule 20 Water Conservation (PDF)
Rule 21 Fire Protection (PDF)
Rule 22 Military Family Relief (PDF)
Rule 23 Customer Information Sharing (PDF)

 

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

Offices are temporarily closed to the public.

San Jose Hills District Office
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Telephone 800-203-5430
Email sanjosehills@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Telephone 800-203-5430
Email whittierlamirada@swwc.com

Click to view new Disconnection of Service Notice

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Suburban Water Systems

  • About Us
  • Service Area
  • Pay My Bill
  • How To Read Your Bill
  • Announcements
  • Turn On Service
  • Community Involvement
  • Water Conservation
  • Lifeline Maintenance Plan
  • Rates and Tariff
  • Regulatory: Advice Letters
  • General Rate Case
  • Rights and Responsibilities
  • GO103
  • WISH
  • Supplier Diversity
  • About Our Water
  • Water Quality
  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
  • California Waterscape
  • Customer FAQ
  • Emergency Preparedness
  • Additional Resources
  • COVID-19 (Coronavirus) Update for Suburban Customers
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