SouthWest Water Company

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Stay up-to-date: Important COVID-19 (Coronavirus) information for Alabama customers, including office closures

Alabama

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    Our Newly Upgraded Customer Portal

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    Meet Carol Jones

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    SouthWest Water Company Alabama Team Continues With Adopt-A-Mile Efforts

View Sewer Bill and Pay Online

Residential Customer Service

Commercial Customer Service

New Development

We provide services for customers of North Shelby Utility, Riverview Utility, Morris Utility, Brookwood Utility, and Shelby Ridge Utility Systems.

Customer Service

For prompt, professional and courteous service, contact our Customer Service Department to establish or transfer service at an existing address or if you have questions regarding your bill, payment, or account status.

Email:alcustomersupport@swwc.com
Telephone:205-733-1672 or Toll Free 866-674-7992
Fax:205-982-7139

Call our toll free number (866-674-7992) for 24/7 quick, secure and automated self-service via our interactive voice response technology (IVR).  With no need for a live representative, you can:

  • Check your account balance.
  • Obtain information regarding your last payment.
  • Pay your bill anytime, anywhere using your VISA or MasterCard credit or debit card.
  • Set up recurring payments using your credit/debit card or your bank account.
  • Set up electronic bill notification. Instead of receiving a mailed copy, you will receive an email notifying you each month that your bill is ready for viewing.

If you choose to email us with your questions or request, please give us 3 business days to research your issue and respond.  To help expedite our response, please include the following in your correspondence:

  • Your full name
  • Your account number (Need help finding your Account Number?)
  • The service address about which you are inquiring
  • A detailed description of your request or issue
  • A phone number where you may be reached between 8:00 a.m. and 4:30 p.m., Monday through Friday
Hours of Operation:Monday – Friday, 8:00 a.m. to 4:30 p.m. Central Time
Closed most nationally recognized holidays
After Hours Service Emergencies:205-987-8352 or Toll Free 800-844-8350
Our 24/7 answering service will take your information and contact a service technician.

Does your home have a Grinder Pump System?  Click to learn more about the operation and care of your systems

Contact Alabama Customer Service

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  • Providing your account number will help us to accurately answer your questions.
  • Providing your service address will help us to accurately answer your questions.

Alabama News & Community

Our Newly Upgraded Customer Portal

Meet Carol Jones

SouthWest Water Company Alabama Team Continues With Adopt-A-Mile Efforts

SouthWest Water Grants Scholarships to Future Engineers

Alabama Participates in Golf Tournament

SouthWest Water Company Announces 2018 Scholarship Winners; Recognizes Outstanding Engineering Students

SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Alabama

  • Look Up Your Neighborhood
  • Contact Alabama Customer Service
  • North Shelby Utility
  • Notices
  • Contact Alabama Commercial Customer Service
  • Morris Utility
  • Brookwood Utility
  • Shelby Ridge Utility System
  • New Residential/Commercial Development and Builders
  • Alabama Customer FAQ
  • Grinder Pump Systems
  • How To Read My Bill
  • Payment Options
  • Riverview Utility
  • Our COVID-19 (Coronavirus) Preparations
  • Service Areas
  • Riverview Voluntary Meter Adjustments Form
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