Alabama Water Utilities

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  • Customer Care
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  • Utilities We Serve
    • Look Up Your Neighborhood
    • Brookwood Utility
    • Morris Utility
    • North Shelby Utility
    • Riverview Utility
    • Shelby Ridge Utility System
    • Weatherly Utility
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  • Grinder Pumps
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  • Customer Service Updates Coming

    Customer Service Updates Coming

  • Sign Up Today for a 'My Account' Customer Portal Profile

    Sign Up Today for a 'My Account' Customer Portal Profile

  • Alabama Water Utilities Wins Three Facility Excellence Awards

    Alabama Water Utilities Wins Three Facility Excellence Awards

  • Need help paying your bill?

    Need help paying your bill?

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Residential Customer Service

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Commercial Customer Service

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New Development

We provide services for customers of North Shelby Utility, Riverview Utility, Morris Utility, Brookwood Utility, and Shelby Ridge Utility Systems.

Customer Service

For prompt, professional and courteous service, contact our Customer Service Department to establish or transfer service at an existing address or if you have questions regarding your bill, payment, or account status.

Email:alcustomersupport@swwc.com
Telephone:205-733-1672 or Toll Free 866-674-7992
Fax:205-982-7139

Call our toll free number (866-674-7992) for 24/7 quick, secure and automated self-service via our interactive voice response technology (IVR).  With no need for a live representative, you can:

  • Check your account balance.
  • Obtain information regarding your last payment.
  • Pay your bill anytime, anywhere using your VISA or MasterCard credit or debit card.
  • Set up recurring payments using your credit/debit card.

If you choose to email us with your questions or request, please give us 3 business days to research your issue and respond.  To help expedite our response, please include the following in your correspondence:

  • Your full name
  • Your account number (Need help finding your Account Number?)
  • The service address about which you are inquiring
  • A detailed description of your request or issue
  • A phone number where you may be reached between 8:00 a.m. and 4:30 p.m., Monday through Friday
Hours of Operation:Monday – Friday, 8:00 a.m. to 4:30 p.m. Central Time
Closed most nationally recognized holidays
After Hours Service Emergencies:205-987-8352 or Toll Free 800-844-8350
Our 24/7 answering service will take your information and contact a service technician.

Does your home have a Grinder Pump System?  Click to learn more about the operation and care of your systems

Contact Alabama Customer Service Via Direct Message

  • I need assistance with …
  • Providing your account number will help us to accurately answer your questions.
  • Providing your service address will help us to accurately answer your questions.

Alabama News & Community

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Customer Service Updates Coming

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Alabama Water Utilities Wins Three Facility Excellence Awards

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Alabama Water Utilities recognized with top honors across state organizations

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

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Becoming Alabama Water Utilities

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