Welcome, customers! For prompt, professional and courteous service contact our customer service representatives to turn your service on/off or with questions about billing, water quality, leaks, water conservation, and more. Our team of professionals is ready to investigate, explain or resolve your service issues.

Please note, Cline Butte Utility is operating under the name Oregon Water Utilities – Cline Butte, Inc. and Running Y Utilities is operating under the name Oregon Water Utilities – Mountain Lakes, Inc.  Additionally, Cline Butte Environmental, Running Y Environmental, Pristine (Southview), and Brasada Ranch are operating under the name Oregon Water Utilities, Inc.

Customer Service

Our hours of operation are Monday to Friday 8:00 a.m. to 4:30 p.m.

Phone: 877-405-1760 (Toll-Free)

(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)

Email: ORCustomerCare@swwc.com

Pay My Bill

ACCESS ACCOUNT AND PAY ONLINE

Pay Online

Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.

Pay By Check

Checks should be made payable to Oregon Water Utilities and mailed to the address below.

Oregon Water Utilities
PO Box 6105
Covina, CA 91722-5105

Pay with Bank Direct Payment (ACH)

You may have your bill payment deducted automatically from your checking account. This is a free service that saves you time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time, and because it’s made electronically, it’s fast and secure (no lost checks).  Get started today! Download and fill out our application (PDF).

Turn On Service

Use our online portal to start or stop service. Alternately, you may call our Customer Service Department at 877-405-1760 (Toll-Free).

Rates and Tariff

• OWU Wastewater Service Rules (pdf)
• OWU Mountain Lakes Tariff (pdf)
• OWU Cline Butte Tariff (pdf)

Notices

• 2020-10-13 UW 183 - OWU ML Customer Notice and Cover Letter (pdf)
• 2020-10-13 UW 182 - OWU CB Customer Notice and Cover Letter (pdf)

Water Quality Reports

• CCR-Cline-Butte-2024 (pdf)
• CCR-ECMA-2024 (pdf)
• CCR-Mountain-Lakes-2024 (pdf)
• CCR-Pinecrest-2024 (pdf)
• CCR-Ridgewater-2024 (pdf)
• CCR-Southview-2024 (pdf)

Additional Information

Customer Rights and Responsibilities (external link)