Welcome, Hudson Utilities and Tamiami Village Water System customers! For prompt, professional and courteous service contact our customer service representatives to turn your service on/off or with questions about billing, water quality, leaks, water conservation, and more. Our team of professionals is ready to investigate, explain or resolve your service issues.
Customer Care
Office:
10130 Scenic Dr.
Port Richey, FL 34668
Toll Free Office: (877) 233-0101
Local Office: (727) 287-9920
Fax: (803) 699-6925
Email: FLCustomerCare@swwc.com
Office Hours:
Monday – Friday 8:30AM – 4:30PM
Answering Service is available for after hours and emergencies.
Mailing Address:
1713 Woodcreek Farms Rd.
Elgin, S.C. 29045
Start or Stop Service
How do I open an account?
In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.
How do I close or transfer service?
To close your account, complete a Close Account Form (see below). We will need to know if you owned the property or if you were leasing it. We would also need to know if the property was sold if you were the owner, and the date you want to close your account. Lastly, we will require a forwarding address, current email address and contact number, so that the final billing statement can be sent to you.
In order to transfer your service to a new location, we will need to have you complete a New Customer Form (see below) and provide a copy of the Closing Document/Lease if you are renting the property. You will need to pay any delinquent balances that are due at the time of closing the account. We also require the date you are moving from the current location and final address, so we can close that account and issue a final bill depending on the date that you are moving.
Forms to start or end service
- Close-Account-Florida (pdf)
- New-Customer-Form-Florida-Hudson (pdf)
- New-Customer-Form-Florida-Tamiami (pdf)
Rates
You can download your current rate schedule below:
Notices
- 2022-05-22 Notice of Ni Florida Rate Adjustments - 2022 Index and Pass through (pdf)
- 2022-06-29 Free Chlorina Flush - Lee County (pdf)
- 2022-10-02 Tamiami Boil Water Notice (pdf)
Water Quality Reports
Frequently Asked Questions (FAQ)
Billing
How do I open an account?
In order to set up new service, complete a New Customer Form (see below) and provide us with a copy of the Closing Document/Lease Agreement and a state issued identification card. Mail the form back to us along with all supporting documents and payment either by check or money order. You may also complete the paperwork in our local office. The application fee is currently $118.00 ($91.00 Deposit/$27.00 Transfer Fee) which is subject to change. Application fee can only be paid in the form of a check or money order at the time application is completed.
How do I close or transfer service?
To close your account, complete a Close Account Form (see below). We will need to know if you owned the property or if you were leasing it. We would also need to know if the property was sold if you were the owner, and the date you want to close your account. Lastly, we will require a forwarding address, current email address and contact number, so that the final billing statement can be sent to you.
In order to transfer your service to a new location, we will need to have you complete a New Customer Form (see below) and provide a copy of the Closing Document/Lease if you are renting the property. You will need to pay any delinquent balances that are due at the time of closing the account. We also require the date you are moving from the current location and final address, so we can close that account and issue a final bill depending on the date that you are moving.
Forms to start or end service
Category: Billing
Customer Care
By E-mail: FLCustomerCare@swwc.com
By Phone: (727) 287-9920 or toll-free (877) 233-0101 from 8:30 a.m. to 4:30 p.m. (Eastern Time)
By Fax: 803-699-6925
Office:
Florida Water Utilities, Inc.
10130 Scenic Dr.
Port Richey, FL 34668
Category: Customer Care
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Category: Customer Care
We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process.
Tip #1: Be prepared and have the following information ready when calling or e-mailing us:
- Account name
- Account number
- Verification ID (PIN)
- Service address
- Description of the issue
Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer Care is open Monday – Friday, 8:30 a.m. to 4:30 p.m. eastern time, and call volume is usually the heaviest on Mondays and at the beginning and end of the month. You may experience a shorter hold time or faster service by calling outside these times. For even faster service, email FLCustomerCare@swwc.com.
Category: Customer Care
Rates and Fees
As a regulated company, we are required to charge rates that are set by the Florida Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for infrastructure, such as pipelines, treatment facilities, pumping stations, storage tanks, equipment and buildings. Daily operating costs include but are not limited to; chemicals; laboratory testing; electricity; fuel; and the salaries of technicians, field operators, administrative personnel and others who help run the water utility.
Category: Rates and Fees
Our rates are regulated by the Florida Public Service Commission. A $5 late fee is charged automatically if your payment is not received prior to your next billing cycle.
Category: Rates and Fees
A fee of $18 ($27 after hours) will be charged when a service representative visits a premise for the purpose of discontinuing service for nonpayment of a due and collectible bill and does not discontinue service because the Customer makes satisfactory arrangements to pay the bill.
Category: Rates and Fees
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