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  • Providing Safe and Reliable Home Access Through Community Support

    Providing Safe and Reliable Home Access Through Community Support

  • Customer Drop-In Scheduled in Northeast Columbia

    Customer Drop-In Scheduled in Northeast Columbia

  • Stay Safe: Winter Storm Warning

    Stay Safe: Winter Storm Warning

  • SCWU Team Continues Strong Tradition of Community Service in 2025

    SCWU Team Continues Strong Tradition of Community Service in 2025

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    Learn How to Sign Up for My Account

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Welcome Customers

Welcome, customers! Do you have a customer service question? Do you need to set up new water service? Contact one of our many skilled customer service representatives via phone or e-mail.

Contact Us

Our business hours are 8:30 a.m. to 4:30 p.m. Monday through Friday.  Whether you need assistance setting up a new account, have a question about your bill, or need to report an emergency, we’re here to help.

For after-hours emergencies, Lowcountry customers should call (843) 768-0641, and Midlands customers should call (803) 699-2422. Our maintenance team is available 24 hours a day, 7 days a week, for your convenience and safety.

Contact Us

best operator and plant of the year
best operator and plant of the year

PUI, Inc. PWR, Inc. Synergy

7 Technology Circle
Columbia, SC 29203

Tel (803) 699 2422

Toll-Free (866) 945 2782

Fax (803)-769-3734

email: SCMidlandscustomercare@nexuswg.com

*Beginning September 1, in-person services will no longer be offered.

Kiawah Island Utility

31 Sora Rail Road
Kiawah Island, SC 29455

Tel (843) 768 0641

Toll-Free (877) 405 1742
Fax (843) 768 1816

e-mail: SC-customerservice@nexuswg.com

South Carolina Water Utilities: CUC

99 Utility Court
Okatie, SC 29909

Tel 877 977 7992

email: SC-customerservice@nexuswg.com

TJ Barnwell and Harbor Island

12 Fairfield Rd, Suite 1-B
Beaufort, SC 29907

Tel 877 977 7992

email: SC-customerservice@nexuswg.com

Need Help Paying Your Bill?

Ask us about assistance programs that may be available to help low-income households.

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customer care phone kiawah island optimized
customer care phone kiawah island optimized

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News & Community

Providing Safe and Reliable Home Access Through Community Support

Providing Safe and Reliable Home Access Through Community Support

Customer Drop-In Scheduled in Northeast Columbia

Customer Drop-In Scheduled in Northeast Columbia

Water Service Interruption and Boil Water Advisory

Water Service Interruption and Boil Water Advisory

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