Welcome Texas Customers
SouthWest Water Company started doing business in Texas more than 50 years ago. We serve about 50,000 customers in 32 counties. We have 135 dedicated well trained full time employees and customer service center in Sugar Land, Texas. In Texas, our subsidiaries include: Hornsby Bend Utility Company, Inverness Utility Company, Inc., Mid-Tex Utilities, Monarch Utilities I L.P., Ni America Texas, SW Utility Company, Water Services, Inc., and Windermere Utility Company. Our focus on water is the entire cycle of water (from its point of origin through transporting, treating, distributing and recycling) and its repeated uses, and we take pride in this stewardship. At SouthWest Water, we believe we have the:
- Responsibility to provide water when you want it, where you want it
- Responsibility to ensure that water is safe and meets all federal and state health guidelines
- Responsibility to treat wastewater and safely return it to the environment for reuse
- Responsibility to help others. Our Help2Others (H2O) Water Assistance Program provides aid for qualifying elderly, disabled, and low-income customers
Pay Online
Enjoy the convenience of paying your bill online. Available 24/7, SouthWest Water’s online bill pay system is safe, secure, and free. Payments typically post to customer accounts within 1 hour — no more stamps, paper checks or envelopes! We also accept a variety of additional payment methods.
- Pay with a Visa or MasterCard debit or credit card
- Set up auto pay
- See your last payment amount and date
- See your total amount due and due date
Read our Frequently Asked Questions and Terms of Use.
Customer Service
For prompt, professional and courteous service, contact our customer service department.
*Summary Terms & Conditions: Our mobile text messages are intended for subscribers over the age of 18 and are delivered via USA short code 77453 and 76000.You may receive up to 15 message(s) per month for text alerts. Message and data rates may apply. This service is available to persons with text-capable phones subscribing to carriers including AT&T, Verizon Wireless, T-Mobile®, Sprint, Virgin Mobile USA, Cincinnati Bell, Centennial Wireless, Unicel, U.S. Cellular®, and Boost. For help, text HELP to 77453, email TXCustomerCare@swwc.com, or call +1 8666547992. You may stop your mobile subscription at any time by text messaging STOP to short code 77453.
