SouthWest Water Company

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Stay up-to-date: Important COVID-19 (Coronavirus) information for Suburban customers, including office closures

Suburban Water Systems

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GO103

You are here: Home / Suburban Water Systems / GO103

Information Available to Public

  1. A description in writing of the utility services provided;
    1. Click here for the services we provide
    2. Click here to read about Suburban
  2. Copies of all active Tariffs including rates, general rules of the utility, service area maps and forms of contracts and applications applicable to the territory served from that office;
    1. Click here to view all Tariffs.
    2. Click here for service area maps.
    3. Click here for forms of contracts and applications applicable to the territory served.
  3. Information about the utility’s method of reading meters;
    1. Click here to view our method of reading meters.
  4. Bill Analysis A statement of the past readings of the meters serving a customer’s own premises for a period of two years;
    1. Please register your account online using our Self Portal in order to view past statements and bills. Usage is also listed on your bill. Click here for more information.
    2. Click here to review the helpful guide to understand how to read your bill.
  5. Consumer Confidence Report. Each utility operating a potable water system must annually mail or deliver a copy of the Consumer Confidence Report to each customer;
    1. Please review the reports here.
  6. Conservation programs and opportunities;
    1. Click here to view our Conservation webpage for all the details pertaining to our programs and opportunities-
  7. Low-income ratepayer assistance programs;
    1. Suburban offers customers Low Rate Payer Assistance Program called WISH. To learn more about WISH, click here.
  8. Customer rights and obligations;
    1. Click here to view Customer Rights and Responsibilities.
  9. Information on obtaining emergency assistance; and
    1. If you need emergency assistance pertaining to your water, please contact Customer Service at 562-944-8219.
    2. If you would like more information on Emergency Preparedness please click here
  10. How customers can make suggestions or complaints
    1. Please click here to see how you can make a suggestion or complaint.

 

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

Offices are temporarily closed to the public.

San Jose Hills District Office
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Telephone 800-203-5430
Email sanjosehills@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Telephone 800-203-5430
Email whittierlamirada@swwc.com

Click to view new Disconnection of Service Notice

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Suburban Water Systems

  • About Us
  • Service Area
  • Pay My Bill
  • How To Read Your Bill
  • Announcements
  • Turn On Service
  • Community Involvement
  • Water Conservation
  • Lifeline Maintenance Plan
  • Rates and Tariff
  • Regulatory: Advice Letters
  • General Rate Case
  • Rights and Responsibilities
  • GO103
  • WISH
  • Supplier Diversity
  • About Our Water
  • Water Quality
  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
  • California Waterscape
  • Customer FAQ
  • Emergency Preparedness
  • Additional Resources
  • COVID-19 (Coronavirus) Update for Suburban Customers
  • Privacy Policy
  • Terms Of Use
  • Contact
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