Rights and Responsibilities

As a customer of Suburban Water Systems, you have the right to know how to get the best service from us. We recognize the trust you place in us to provide drinking water that meets all state and federal regulations. It is a responsibility that defines what we do as your local water company. You have a right to safe drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area. Good water service goes beyond providing safe drinking water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed. If you have questions about your rights and responsibilities as a customer, please contact Suburban Water Systems at the office servicing your area. If you are not satisfied with the explanation and wish to register a complaint or request an investigation of a disputed bill, you have the right to contact the California Public Utilities Commission. California Public Utilities Commission San Francisco Office (Headquarters) 505 Van Ness Avenue San Francisco, CA 94102 415-703-2782 California Public Utilities Commission