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Stay up-to-date: Important COVID-19 (Coronavirus) information for Suburban customers, including office closures

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Rights and Responsibilities

You are here: Home / Suburban Water Systems / Rights and Responsibilities

As a customer of Suburban Water Systems, you have the right to know how to get the best service from us. We recognize the trust you place in us to provide drinking water that meets all state and federal regulations. It is a responsibility that defines what we do as your local water company.

You have a right to safe drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

Good water service goes beyond providing safe drinking water. Whether we are starting up service, providing bill payment options, or helping you to understand your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed.

If you have questions about your rights and responsibilities as a customer, please contact Suburban Water Systems at the office servicing your area. If you are not satisfied with the explanation and wish to register a complaint or request an investigation of a disputed bill, you have the right to contact the California Public Utilities Commission.

California Public Utilities Commission
San Francisco Office (Headquarters)
505 Van Ness Avenue
San Francisco, CA 94102
415-703-2782
California Public Utilities Commission

 

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

Offices are temporarily closed to the public.

San Jose Hills District Office
2235 E. Garvey Avenue North, Suite A
West Covina, CA 91791
Telephone 800-203-5430
Email sanjosehills@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Telephone 800-203-5430
Email whittierlamirada@swwc.com

Click to view new Disconnection of Service Notice

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

Suburban Water Systems

  • About Us
  • Service Area
  • Pay My Bill
  • How To Read Your Bill
  • Announcements
  • Turn On Service
  • Community Involvement
  • Water Conservation
  • Lifeline Maintenance Plan
  • Rates and Tariff
  • Regulatory: Advice Letters
  • General Rate Case
  • Rights and Responsibilities
  • GO103
  • WISH
  • Supplier Diversity
  • About Our Water
  • Water Quality
  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
  • California Waterscape
  • Customer FAQ
  • Emergency Preparedness
  • Additional Resources
  • COVID-19 (Coronavirus) Update for Suburban Customers
  • Privacy Policy
  • Terms Of Use
  • Contact
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