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Need help paying your bill?

You are here: Home / Suburban Water Systems / Need help paying your bill?

Need help paying your bill? Low Income Household Water Assistance Program (LIHWAP), a federally-funded program | Suburban Water Systems | SouthWest Water CompanyLow Income Household Water Assistance Program (LIHWAP), a federally-funded program

The Low Income Household Water Assistance Program (LIHWAP) is the first-ever federal water program developed to help low-income households access and maintain water and wastewater services through bill payment assistance. Funds are provided to participating service providers via state, tribal, and territorial programs. To receive assistance, you must contact your local social services agency. Below are the qualifications for the federal LIHWAP program.

  • Must be subject to disconnection for water and/or wastewater
  • Must meet agency eligibility requirements
  • Proof of signed Water Service Agreement in place with Suburban Water Systems
  • This program is limited to customers within a county covered by a help agency

Need help paying your bill? Low Income Household Water Assistance Program (LIHWAP), a federally-funded program | Suburban Water Systems | SouthWest Water Company

LIHWAP & Suburban Water Systems Partnered Programs

If you are a Suburban Water Systems customer, contact one of the local offices below. Our Customer Care does not enroll you in this program.

 

Maravilla Foundation

5729 Union Pacific Ave, Commerce, CA 90022

Contact number: (323) 721-4162

www.maravilla.org

 

Long Beach Community Action Partnership

117 W Victoria St, Long Beach, CA 90805

Contact number: (562) 216-4600

Lbcap.org

 

Pacific Asian Consortium in Employment (PACE)

1055 Wilshite Blvd Ste 1475, Los Angeles, CA 90017

Contact number: (213) 353-3982

pacela.org

 

How Do I Apply?

Note: The Low Income Household Water Assistance Program (LIHWAP) ends in December 2023

Step 1: Customer enters their service city at https://csd.ca.gov/waterbill.

California Low Income Household Water Assistance Program (LIHWAP) How to Apply | SouthWest Water Company | Suburban Water Systems

 

Step 2: Click on the link to the form that the provider will respond to in 5-7 days.

Services Results

California Low Income Household Water Assistance Program (LIHWAP) How to Apply | SouthWest Water Company | Suburban Water Systems

Example of Orange County provider

California Low Income Household Water Assistance Program (LIHWAP) How to Apply | SouthWest Water Company | Suburban Water Systems

 

Customer Service

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. PT.

District Offices are closed on Fridays.

San Jose Hills District Office
1325 N. Grand Avenue, Suite 100
Covina, CA 91724
Tel (626) 543-2640
e-mail: suburbancustomercare@swwc.com

Whittier/La Mirada District Office
15088 Rosecrans Avenue
La Mirada, CA 90638
Tel: (562) 944-8219
e-mail: suburbancustomercare@swwc.com

Sativa District Office
2015 E Hatchway St.
Compton, CA 90222
Tel: (310) 631-8176
e-mail: SuburbanCustomerCare@swwc.com

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SouthWest Water Company

SouthWest Water Company owns and operates regulated water and wastewater systems in seven states. More than 500,000 people depend on SouthWest Water for high-quality, reliable service. Learn More…

Suburban Water Systems

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  • General Rate Case
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  • GO103
  • Joint Application
  • Tribal Land Transfer Notifications
  • WISH / LIRA
  • Supplier Diversity
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  • Fluoride
  • Recycled Water FAQ
  • Groundwater Sources
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