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Notices Explained

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The Texas Commission on Environmental Quality (TCEQ) is an environmental agency that protects Texas’ public health and natural resources, including clean air, clean water, and the safe management of waste. TCEQ has established regulations that water systems, including Texas Water Utilities, are required to follow. We regularly monitor for a number of water quality factors and report findings to TCEQ.

Texas Water Utilities is required to share all notices of violation with our customers, which are sent with your next bill following a violation.

Multiple Notices for Oak Trail Shores

Date: August 2024

Operational Evaluation Report – Monitoring and Reporting Violation

Date: Jan – Mar 2024

Because of an administration issue, the Operation Evaluation Report was not submitted to the TCEQ until after the deadline.

PWS_PublicNotice_OEL_OTSH_20240806Download
Total Trihalomethanes – Maximum Contaminant Level Violation

Dates: August 2024

The drinking water exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. The EPA maximum amount is 0.080 mg/L and ours tested at 0.108 mg/L and 0.103 mg/L on two samples. Changes to the reservoir (water supply) caused by increased rain required adjustments to the treatment process. The treatment process is being monitored to ensure that future exceedances do not occur.

PWS_PublicNotice_TTHM_OTSH_20240730Download

Multiple Notices for Moody

Provided to: Moody Water System

Date: February 2024

Total Coliform Results Notice

The utility failed to report the total coliform from May-June 2022. Texas Water Utilities became temporary manager in July 2022, and the reporting was submitted to TCEQ.

PWS_PublicNotice_TCR_MOOD_20240123Download
Chemical Monitoring Notice

The utility failed to report on chemical samples in 2021 and 2022. Texas Water Utilities became the temporary manager in July 2022 and has since reported the sample to TCEQ.

PWS_PublicNotice_CHEM_MOOD_20240123Download
Failure to Submit a Disinfectant Level Quarterly Operating Report Notice

What does this notice mean?

During the second quarter of 2022, the utility failed to submit a report documenting the water treatment. Texas Water Utilities became a temporary manager in July 2022. The has already been returned to compliance as of 12/19/2022.

PWS_PublicNotice_DLQOR_MOOD_20240123Download

Customer Service

Email TXCustomerCare@swwc.com

Fax 832-209-5395

Hours of Operation: Monday to Friday 8 a.m. to 4:30 p.m. CT.

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