Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.
To establish new service, please download and complete the Customer Service Agreement (CSA) and Turn On Service forms below. You may submit both documents to us in one of the following ways:
| Email: | turnon@swwc.com |
| Fax: | (832) 209-5395 |
| Mail: | SouthWest Water Company, Customer Care Center 12535 Reed Road Sugar Land, TX 77478 |
Customer Service Agreement
Texas state law requires every customer to complete a Customer Service Agreement (CSA). Please note that your new service application cannot be processed until we receive your completed form.
- Monarch Utilities Customers:
Water Customer Service Agreement (CSA) and Turn On Service forms (PDF) - Ni America Texas Customers:
Water Customer Service Agreement (CSA) and Turn On Service forms (PDF) - All Other Texas Customers:
Water Customer Service Agreement (CSA) and Turn On Service forms (PDF)
The following deposits and fees apply and must be pre-paid before service is provided:
| Utility | Water service deposit: |
Wastewater service deposit: |
Transfer fee: |
| Hornsby Bend Utility Company | $50 | $50 | $45 |
| Inverness Utility Company | $100 | N/A | $50 |
| Mid-Tex Utilities | $50 | $50 | $45 |
| Monarch Utilities* | $50* | $50* | $45* |
| Ni America Texas | $50 | N/A | $40 |
| SW Utility Company | $50 | N/A | $45 |
| Water Services | $50 | N/A | $45 |
| Wiedenfeld Water Works | $50 | N/A | $35 |
| Windermere Utility Company | $50 | $50 | $0 |
*Rates may be different based on area; please see tariff for actual charges.
For more details on all applicable fees, please review the current rates and tariff documents.
After we receive the forms mentioned above, we will call you to set up your account and explain the payment methods available to you.
(Viewing PDF documents requires Adobe Acrobat Reader, a free download.)