Turn on Service
Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.
To establish new service, please choose one of the following options below to complete the Customer Service Agreement. If the agreement is completed when we receive it, this will help speed up your move in process. Please note we will process the agreement in the order it’s received.
Review our Texas Welcome Packet (PDF)
Contact Information
| Email: | turnon@swwc.com |
| Fax: | 346-309-3376 |
| Mail: | Texas Water Utilities, Customer Care 2150 Town Square Place, Suite 400 Sugar Land, TX 77479 |
Deposits and Fees
The following deposits and fees apply and will be featured on your first bill:
| Utility | Water service deposit: |
Wastewater service deposit: |
Transfer fee: |
| Texas Water Utilities – Hornsby Bend | $50 | $50 | $45 |
| Texas Water Utilities – Mid-Tex | $50 | $50 | $45 |
| Texas Water Utilities – Midway | N/A | N/A | Up to $65 |
| Texas Water Utilities – Monarch* | $50* | $50* | $45* |
| Texas Water Utilities – Windermere | $50 | $50 | $0 |
*Rates may be different based on area; please see tariff for actual charges.
For more details on all applicable fees, please review the current rates and tariff documents.
After we receive the forms mentioned above, we will call you to set up your account and explain the payment methods available to you.
Limited income or elderly? Check out our Water Assist program to see if it may be a fit for you.
Turn Off Service
You can use our Customer Portal to submit a turn off service request online.
Alternately, you can complete the form linked below and return it to txutilitiesturnoff@swwc.com.
