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Start or Stop Service

You are here: Home / Texas / Start or Stop Service

Turn on Service

Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.

To establish new service, please choose one of the following options below to complete the Customer Service Agreement. If the agreement is completed when we receive it, this will help speed up your move in process. Please note we will process the agreement in the order it’s received.

                        

Review our Texas Welcome Packet (PDF)

Contact Information

Email: turnon@swwc.com
Fax: (832) 209-5395
Mail: SouthWest Water Company, Customer Care
12535 Reed Road
Sugar Land, TX 77478

Deposits and Fees

The following deposits and fees apply and will be featured on your first bill:

Utility Water
service
deposit:
Wastewater
service
deposit:
Transfer
fee:
Hornsby Bend Utility Company $50 $50 $45
Inverness Utility Company. $100 N/A $50
Mid-Tex Utilities $50 $50 $45
Midway Water Utilities, Inc. N/A N/A Up to $65
Monarch Utilities* $50* $50* $45*
Ni America Texas $50 N/A $30
SW Utility Company $50 N/A $45
Water Services $50 N/A $45
Wiedenfeld Water Works $50 N/A $35
Windermere Utility CompanyInc. $50 $50 $0

*Rates may be different based on area; please see tariff for actual charges.

For more details on all applicable fees, please review the current rates and tariff documents.

After we receive the forms mentioned above, we will call you to set up your account and explain the payment methods available to you.

Turn Off Service

If you need to turn off service, please complete and return the form below to turnoff@swwc.com.

  • Turn Off Service Form (PDF)

Customer Service

Email TXCustomerCare@swwc.com

Fax 832-209-5395

Hours of Operation: Monday to Friday 8:30 a.m. to 4:30 p.m. CT.

COVID-19 Updates

Texas Public Utility Commission Updates Related to COVID-19

Quick Read: We are the stewards of safe water. We are essential workers.

Reminder: Wash your hands!

Tap water is safe to drink—and how to make the most of it in a pandemic

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

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