Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.
To establish new service, please choose one of the following options to complete the Customer Service Agreement (CSA).
It can take up to two business days for your application to be processed. Please provide all necessary documents with your application, otherwise it will slow down your move in process.
Documents Needed for Turn On:
- Completed Customer Service Agreement.
- Copy of your valid driver’s license / state approved identification.
- If leasing, first and signature page of your lease.
Contact Information
| Email: | turnon@swwc.com |
| Fax: | (832) 209-5395 |
| Mail: | SouthWest Water Company, Customer Care Center 12535 Reed Road Sugar Land, TX 77478 |
Deposits and Fees
The following deposits and fees apply and must be pre-paid before service is provided:
| Utility | Water service deposit: |
Wastewater service deposit: |
Transfer fee: |
| Hornsby Bend Utility Company | $50 | $50 | $45 |
| Inverness Utility Company | $100 | N/A | $50 |
| Mid-Tex Utilities | $50 | $50 | $45 |
| Monarch Utilities* | $50* | $50* | $45* |
| Ni America Texas | $50 | N/A | $30 |
| SW Utility Company | $50 | N/A | $45 |
| Water Services | $50 | N/A | $45 |
| Wiedenfeld Water Works | $50 | N/A | $35 |
| Windermere Utility Company | $50 | $50 | $0 |
*Rates may be different based on area; please see tariff for actual charges.
For more details on all applicable fees, please review the current rates and tariff documents.
After we receive the forms mentioned above, we will call you to set up your account and explain the payment methods available to you.
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