For prompt, professional and courteous service, contact our customer service department to turn your service on/off or with questions or comments about billing, water quality, leaks, water conservation, and more. Our team of professionals is equipped to investigate, explain or resolve your service issues.
| Email: | TXcustomercare@nexuswg.com |
| Telephone: | Toll Free 866-654-7992 |
| Fax: | 832-209-5395 |
Hours of operation: Monday – Friday 8 a.m. to 4:30 p.m. (To reach a 24/7 dispatch department for after-hours service emergencies, press #1)