By Katie Zheng, TWU Planning Manager The impact of COVID-19 on our community and economy is undeniable, with Texas experiencing a record high unemployment rate of 13.0% as of June of this year. During this time of crisis, jobs in essential services are in high demand and are more important […]
Read More...Watch: Your Rates Explained
We want you to be “Water empowered.” and learn about what a rate increase means, the value of the water available to you, what your rates go toward, and how you can cut your cost. This video gives brief detail on all these subjects, and there’s more that can be […]
Read More...Quick Read: Remember the Value of Water
by Jeffrey L. McIntyre, president of Texas Utilities at SouthWest Water Company The process of turning groundwater and surface water into safe water for your home is complex and goes largely unseen. Unlike electricity, which you can see coming to your home through power lines, and natural gas, which can […]
Read More...Quick Read: We are the stewards of safe water. We are essential workers.
by Jeffrey L. McIntyre, president of Texas Utilities Across the ages, any contemplation of survival and flourishing often leads to the need we all have for safe, reliable drinking water. While the public health crisis of the COVID-19 pandemic is changing a great deal in our lives and across industries, […]
Read More...Our Newly Upgraded Customer Portal
You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal! SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to: view bills and related information set up reoccurring and make payments within your account edit communication information set up paperless billing directly pay from within your account or as a guest access multiple addresses with […]
Read More...Tap water is safe to drink—and how to make the most of it in a pandemic
With a global pandemic at the forefront of everyone’s minds, you might be wondering—is my water safe? Per the World Health Organization (WHO), there is no evidence of survival of the COVID-19 virus in drinking water or sewage. COVID-19 is believed to be transferred by close contact between individuals. According […]
Read More...Monarch Utilities Revamps Neighborhood Park
SouthWest Water Company and Monarch Utilities employees added a walking trail and benches to Decker Hills Park during a cleanup event. The park also features a new park sign. Decker Hills Park is open to the public and also includes a playground, soccer field and a baseball field. “We really […]
Read More...SouthWest Water Company Donates Laptops to STEM Organization, Comp-U-Dopt
SouthWest Water Company’s Texas management, on behalf of the entire company, visited a local Houston organization, Comp-U-Dopt, to donate 50 refurbished laptops to be used by underprivileged youth. The source of the laptops were those originally used by field operators. Texas Utilities President Chuck Profilet and Director of Communications and […]
Read More...Monarch Utilities Donates to Hood County Senior Center
As part of North Texas Giving Day, Monarch Utilities donated to the Hood County Senior to support their efforts for the senior citizens of the Hood County community. In addition, this center is also the headquarters of the local Meals on Wheels program, which provides meals to those who need […]
Read More...Monarch Utilities Builds Handicap Ramp with Labor of Love
Monarch Utilities employees teamed up with Labor of Love to build a handicap ramp for a customer’s home within one day. The effort consisted of constructing a 16-foot long ramp to a landing, construct a four feet by eight feet landing, and then from the landing another 16-foot long ramp […]
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