At Texas Water Utilities, we are proud to deliver safe, reliable, and vital services that help our communities thrive. We have made and will continue to make improvements to the essential water and wastewater systems that serve you. This message is to inform you of important upcoming changes to your […]
Read More...Supporting Continued Investment for Public Health
Texas Water Utilities (TWU) invested over $81 million in water and wastewater system improvements from January 2024 to August 2025 to support continued safe, clean drinking water and proper treatment and disposal of wastewater. Upgrades included: Interim System Improvement Charges Approved As a regulated utility, TWU must recover investments and […]
Read More...Drinking Water Week 2026
This week, May 3-9, 2026, is Drinking Water Week, an annual observance to highlight the importance of safe, reliable drinking water. During this week, and every day, we recognize the tireless efforts of water professionals who keep service flowing around the clock. Our local team takes great pride in being […]
Read More...Stay Safe: Winter Storm Warning
We are aware of the risk of severe winter weather in your community, and we are preparing now to help support continued utility service and keep our team members safe. Visit Weather.gov to review more winter storm readiness tips. Stay Informed: To receive ongoing alerts regarding your water service, please […]
Read More...Texas Water Utilities Investing $80 M in Local Infrastructure in 2025
This year, Texas Water Utilities is investing approximately $80 M to support continued reliable service. Did you know? Water and wastewater infrastructure is the backbone of a healthy community. We rely on our infrastructure systems to deliver the safe, reliable water and wastewater services we depend on each day. Throughout the country, many of these […]
Read More...Texas Water Utilities Q4 2025 rate changes Q&A
Notice Regarding Rate Changes Decrease to base and usage charges Addition of Dkt 56665 surcharge Elimination of Dkt 50944 surcharge/surcredit System Improvement Charge Notice Regarding Rate Changes Please review the attached document for details about this rate change. Decrease to base and usage charges Q. When will my rates change? […]
Read More...Sign Up Today for a ‘My Account’ Customer Portal Profile
Our My Account online customer portal has been undergoing some changes. These include new features and enhancements that make it even easier to use, so you can manage most customer service requests yourself. Signing Up is Easy From a computer or mobile web browser, Sign Up to create your My Account customer profile. You will […]
Read More...Texas Water Utilities Shines at AWWA Texas Top Ops, Wins Regional Title
Congratulations to our Texas Water Utilities team for their outstanding first place win at the Texas American Water Works Association’s Top Ops Competition! Team members Jesse Donelson, Angela Hicks, and Tommy Posey received a trophy, along with the traveling Top Ops plaque. The team is set to compete at the […]
Read More...It’s Drinking Water Week
This week kicks off Drinking Water Week, a decades-long tradition led by the American Water Works Association. Drinking Water Week is a celebration recognizing the vital role water plays in everyday life for both water professionals and the communities they serve. Every day, through the critical service we deliver, we […]
Read More...Wastewater Winter Averaging is Coming Up: What Texas Residents Need to Know
By Eric Sabolsice, Senior Vice President of Operations, Texas Water Utilities You’ve likely heard the term ‘winter averaging’ during a homeowners association meeting or seen it on a water utility bill. Knowing how winter averaging works can help you positively influence your wastewater rates and become empowered in your water […]
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