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Welcome Packet

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What’s inside?

  • Checklist for new homeowners or new service customers
  • Learn different ways to pay and about paperless billing
  • Understand your service line responsibility and your meter
  • Dissect the different parts of your bill
  • View key features of the My Account portal
  • Learn about how to interpret Water Quality Reports
  • Smart tips on conserving water
  • How to keep your sewer system trouble-free
  • Understand how investments into infrastructure improve the water treatment process

Customer Service

Email TXCustomerCare@swwc.com

Fax 832-209-5395

Hours of Operation: Monday to Friday 8 a.m. to 4:30 p.m. CT.

Texas News

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Tommy Posey (CONSENT), Jesse Donelson (VERBAL CONSENT), Angela Hicks (CONSENT) No Border

Texas Water Utilities Shines at AWWA Texas Top Ops, Wins Regional Title

DWW

It’s Drinking Water Week

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Wastewater Winter Averaging is Coming Up: What Texas Residents Need to Know

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Texas Water Utilities helps grant 12-year-old Amelya’s wish to visit New York City

Understanding New Rates

Understanding New Rates

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