Pay attention whenever you see this logo. It means we are working on an infrastructure or construction project in your area.
We invested $47.6 million in 2022 in System Improvement Projects – infrastructure to help your water quality and water returning to the environment.
Below are the reports for the latest System Improvement Projects for our areas in Texas.
Texas Water Utilities is upgrading water meters in small sections at a time to an advanced smart meter. This meter is equipped with top-of-the-line technology, which provides you with more insights and control when it comes to your water use. You will know if you have the meter upgrade if you received an email with the details of the new customer portal program.
We are happy to provide this upgrade for you to be able to manage your water intelligently, efficiently and accurately. It is not uncommon to see changes in your water use upon the installation of your new meter, as smart meters provide more accurate readings than older water meters that weaken with time.
Unlike your previous water meter, smart meters do not require utility personnel to read your meter at the box. Instead, the system automatically transmits the data directly to Texas Water Utilities at predetermined intervals. So, while you may still see utility operators at your meter box on occasion, they will not need to manually read your meter regularly as they did before. We are automatically receiving the most current data from your meter.
Other noticeable changes include an antenna attached to the new meter box. Moving the antenna could impact the meter reading, so it is important to avoid touching it. The face of the meter has digital numbers instead of a dial. To manually check for potential leaks in your home, look at the hundredth digit to see if it is rapidly changing (similar to a slot machine). If you have concerns about a noticeable change, please do not hesitate to give us a call. We want you to feel as confident about these new meters as we do.
On Monday, November 6, the elevated water storage tank at 107 Redwood Drive, Kyle, Texas 78640 will be taken offline for preventative maintenance and repainting. Rehabilitation on the elevated storage tank will help increase the reliability and resiliency of the Plum Creek water system.
During the project, Plum Creek customers will continue to receive water through
a temporary pressure maintenance system. At this time, no road closures or service disruptions are planned.
We appreciate your patience during this scheduled system improvement project. Texas Water Utilities remains committed to maintaining and improving your water systems. We continually invest in infrastructure to deliver to you the best water quality while protecting our water sources for future generations.
Pipeline Cleaning Project
On Friday, Oct. 27, Monday Oct. 30, and Tuesday Oct. 31 we conduct a project to remove accumulated sediments by manually cleaning the interior of our water lines. The cleaning process will help improve water quality and system flow rates.
We will isolate water mains that are being cleaned by closing valves. This process will temporarily reduce your water pressure. The freshly cleaned water mains will then be flushed to remove any debris until the water is clear. It is advised not to use water during active cleaning as sediment is flushed from the system.
When service is restored, you may experience some discoloration and/or sediment in your water. Customers should run cold water at all taps and faucets for 2-to-3 minutes to flush the remaining sediment from plumbing. If your water is still discolored after running your taps, contact us at TXCustomerCare@swwc.com.
Below are some answers to frequently asked questions. Please review these carefully as they provide helpful information on how you can minimize disruption to your service:
- What do I need to do when the project reaches my street?
Customers should avoid using water while their main lines are being flushed to keep the ice in the pipelines. Turning on your tap during this process may temporarily cause discolored water and impact household appliances. We request that you restrict water usage during the scheduled maintenance to limit the possibility of sediment and discoloration into your water lines.
- Do I need to flush my home’s plumbing before turning on my tap again?
The water is safe for use, but you may experience temporary discoloration of your water shortly after your street’s lines are flushed.
- After the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use. Running the cold water first will prevent the discolored water and sediment from entering your water heater.
- If a salty taste is detected, customers should run their tap for a longer period. If a cooler temperature is detected, the service line has been sufficiently flushed.
- If the water becomes very cold, customers should continue to run their tap for an additional 2 to 3 minutes.
- How long will the process take?
This project will be administered in scheduled segments. During the overall process, other segments could be impacted. Texas Water Utilities will provide updates on any project delays via email and text. You can stay up to date at swwc.com/texas/neighborhood-dashboard.
Pipeline Cleaning Project
On October 23 and 24, we will begin a project to remove accumulated sediments by manually cleaning the interior of our water lines. The cleaning process will help improve water quality and system flow rates.
We will isolate water mains that are being cleaned by closing valves. This process will temporarily reduce your water pressure. The freshly cleaned water mains will then be flushed to remove any debris until the water is clear. It is advised not to use water during active cleaning as sediment is flushed from the system.
When service is restored, you may experience some discoloration and/or sediment in your water. Customers should run cold water at all taps and faucets for 2-to-3 minutes to flush the remaining sediment from plumbing. If your water is still discolored after running your taps, contact us at TXCustomerCare@swwc.com.
Below are some answers to frequently asked questions. Please review these carefully as they provide helpful information on how you can minimize disruption to your service:
- What do I need to do when the project reaches my street?
Customers should avoid using water while their main lines are being flushed to keep the ice in the pipelines. Turning on your tap during this process may temporarily cause discolored water and impact household appliances. We request that you restrict water usage during the scheduled maintenance to limit the possibility of sediment and discoloration into your water lines.
- Do I need to flush my home’s plumbing before turning on my tap again?
The water is safe for use, but you may experience temporary discoloration of your water shortly after your street’s lines are flushed.
- After the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use. Running the cold water first will prevent the discolored water and sediment from entering your water heater.
- If a salty taste is detected, customers should run their tap for a longer period. If a cooler temperature is detected, the service line has been sufficiently flushed.
- If the water becomes very cold, customers should continue to run their tap for an additional 2 to 3 minutes.
- How long will the process take?
This project will be administered in scheduled segments. During the overall process, other segments could be impacted. Texas Water Utilities will provide updates on any project delays via email and text. You can stay up to date at swwc.com/texas/neighborhood-dashboard.
Pipeline Cleaning Project
In Athens on Wednesday, Oct. 25, and in Lollipop on Thursday, Oct. 26, we will begin a project to remove accumulated sediments by manually cleaning the interior of our water lines. The cleaning process will help improve water quality and system flow rates.
We will isolate water mains that are being cleaned by closing valves. This process will temporarily reduce your water pressure. The freshly cleaned water mains will then be flushed to remove any debris until the water is clear. It is advised not to use water during active cleaning as sediment is flushed from the system.
When service is restored, you may experience some discoloration and/or sediment in your water. Customers should run cold water at all taps and faucets for 2-to-3 minutes to flush the remaining sediment from plumbing. If your water is still discolored after running your taps, contact us at TXCustomerCare@swwc.com.
Below are some answers to frequently asked questions. Please review these carefully as they provide helpful information on how you can minimize disruption to your service:
- What do I need to do when the project reaches my street?
Customers should avoid using water while their main lines are being flushed to keep the ice in the pipelines. Turning on your tap during this process may temporarily cause discolored water and impact household appliances. We request that you restrict water usage during the scheduled maintenance to limit the possibility of sediment and discoloration into your water lines.
- Do I need to flush my home’s plumbing before turning on my tap again?
The water is safe for use, but you may experience temporary discoloration of your water shortly after your street’s lines are flushed.
- After the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use. Running the cold water first will prevent the discolored water and sediment from entering your water heater.
- If a salty taste is detected, customers should run their tap for a longer period. If a cooler temperature is detected, the service line has been sufficiently flushed.
- If the water becomes very cold, customers should continue to run their tap for an additional 2 to 3 minutes.
- How long will the process take?
This project will be administered in scheduled segments. During the overall process, other segments could be impacted. Texas Water Utilities will provide updates on any project delays via email and text. You can stay up to date at swwc.com/texas/neighborhood-dashboard.
Water System Improvements
To assure we can provide sufficient supply and pressure, we are currently designing new storage tanks that will replace the existing storage tanks that have reached the end of their useful life. To complement this, we are in the early stages of investigating additional water supplies. The process will take several years to complete but will improve the entire water system for all customers.
Wastewater System Improvements
Similar to the water storage tanks, the wastewater treatment plant has also reached the end of its useful life. We have started the design of a replacement facility. In the interim, a temporary plant will operate across the street from the current location while the new plant is designed and constructed. This will assure we can continue protecting the receiving stream and Lake Whitney, while also reducing odors that may exist near the treatment facility.
Drought Restrictions
There are also steps that you can take to help reduce demand on an already stressed water system. White Bluff is currently under Stage 3 water restrictions and outdoor irrigation systems and sprinklers are prohibited. Hand-held watering is limited to once per week on specified dates depending on your address. For more information and tips for reducing water use at home, visit Texas Water Utilities’ parent company website at: https://www.swwc.com/water-101/water-conservation/
Texas Water Utilities, which provides water and wastewater service to 330 customers in The Cliffs, has invested $1.5 million on infrastructure upgrades over the past three years to improve service. This $1.5 million investment included the following projects:
- In 2020, we replaced a sanitary sewer pipeline that carries wastewater to the treatment plant to better protect the environment. We also installed new equipment to the Reverse Osmosis (RO) system to help increase water production, which included new piping and filters.
- In 2021, we completed electrical upgrades and replaced water filters to improve water quality and system resiliency.
- In 2022, we replaced water distribution system pumps to improve water pressure and improved wastewater lift station pumping and communication ability to reduce chances of sewage overflows.
- In 2023, we have improved the raw water lake pumps and motors to increase the electrical efficiency and are rehabilitating water storage tanks to assure the water we produce is available for you. Also, we identified and fixed leaks that could have otherwise required us to issue water conservation requirements due to the extremely dry conditions in your area. Over time, leaks can develop in the system, reducing our ability to provide you clean and reliable water. These system improvements help reduce water waste and potentially reduce capital costs.
Upcoming Projects
Texas Water Utilities is planning a multimillion-dollar upgrade and expansion of the water treatment facility to improve water quality and quantity. Many of the projects above were measures to address immediate issues and allow us the time to properly upgrade your system for the long term. The project is currently under design and will include replacement or renovation of most of the treatment, storage, and pumping equipment. We expect to complete the design in early 2024 and have the new plant on line during 2025.
Texas Water Utilities, which provides water and wastewater service to customers in Tanglewood on Texoma, will begin drilling a new well to develop additional potable water supply for your community.
Construction on this Community Impact Project on Scott Hill Road in Pottsboro is anticipated to begin at the end of September, with a projected completion in February 2024. At this time, no road closures or service disruptions are planned; however, you may see increased truck traffic near the construction area. Additionally, you may experience some generator, compressor, and mechanical drilling noises throughout the day and into the evening, but we will make every effort to minimize disruption to our neighbors and the community at large.
We appreciate your patience during this scheduled construction. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems. We continually invest in infrastructure to deliver to you the best water quality while protecting our water sources for future generations.
Pipeline Cleaning Project
On October 3, we will begin a project to remove accumulated sediments by manually cleaning the interior of our water lines. The cleaning process will help improve water quality and system flow rates.
We will isolate water mains that are being cleaned by closing valves. This process will temporarily reduce your water pressure. The freshly cleaned water mains will then be flushed to remove any debris until the water is clear. It is advised not to use water during active cleaning as sediment is flushed from the system.
When service is restored, you may experience some discoloration and/or sediment in your water. Customers should run cold water at all taps and faucets for 2-to-3 minutes to flush the remaining sediment from plumbing. If your water is still discolored after running your taps, contact us at TXCustomerCare@swwc.com.
Below are some answers to frequently asked questions. Please review these carefully as they provide helpful information on how you can minimize disruption to your service:
- What do I need to do when the project reaches my street?
Customers should avoid using water while their main lines are being flushed to keep the ice in the pipelines. Turning on your tap during this process may temporarily cause discolored water and impact household appliances. We request that you restrict water usage during the scheduled maintenance to limit the possibility of sediment and discoloration into your water lines.
- Do I need to flush my home’s plumbing before turning on my tap again?
The water is safe for use, but you may experience temporary discoloration of your water shortly after your street’s lines are flushed.
- After the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use. Running the cold water first will prevent the discolored water and sediment from entering your water heater.
- If a salty taste is detected, customers should run their tap for a longer period. If a cooler temperature is detected, the service line has been sufficiently flushed.
- If the water becomes very cold, customers should continue to run their tap for an additional 2 to 3 minutes.
- How long will the process take?
This project will be administered in scheduled segments. During the overall process, other segments could be impacted. Texas Water Utilities will provide updates on any project delays via email and text. You can stay up to date at swwc.com/texas/neighborhood-dashboard.
Texas Water Utilities, which provides water and wastewater service to customers in Beacon Bay, has started construction on a new, 20,000-gallon wastewater treatment facility to replace the existing 7,500-gallon facility. This replacement will increase the existing capacity to manage the wastewater generated in the area and account for future growth by increasing treatment capabilities.
Once the new facility is completed and operational, the existing wastewater treatment plant will be decommissioned and removed from service. As part of this System Improvement Project, Texas Water Utilities is building road access to the new wastewater treatment facility, constructing a new perimeter fence and improving facility landscaping. At this time, no road closures or service disruptions are planned.
Texas Water Utilities, which provides water and wastewater service to customers in Holiday Villages of Medina, announced the investment of $7 million in the area’s water infrastructure. The $7-million investment will include a new 50,000-gallon wastewater treatment facility to address current growth and prepare for future development. Construction will begin on July 1, 2023 with a projected completion date in November 2024. No road closures or service disruptions are planned at this time.
In addition to building the new facility, Texas Water Utilities will rehabilitate existing facilities to improve water quality and increase water quantity, as well as install improved emergency power and electrical capabilities to increase the resiliency and reliability of the system.
Texas Water Utilities, which provides water and wastewater service to customers in Comanche Harbor and Ports O’ Call, recently began planned maintenance to rehabilitate four water wells within the system. This System Improvement Project will improve the resiliency and reliability of the existing water system to help meet demand during the peak of summer.
The rehabilitation process of the wells and pump is expected to be complete by July 31, and there are no road closures or service disruptions planned at this time.
Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems, and with the help of your monthly rates, we can deliver to you the best water quality while protecting our water sources.
We also want to remind you that your neighborhood is currently under Stage 3 drought restrictions, and it is critical to follow the guidelines available at www.swwc.com/texas/drought.
Texas Water Utilities, which provides water and wastewater service to customers in Kerr County, will conduct planned maintenance on water lines in the Southern Hills System to improve the resiliency and reliability of the existing water system and increase water quality.
On Tuesday, May 30, Texas Water Utilities will lower or replace water service lines to prevent future leaks and loss of service to customers when Kerr County begins a road construction project in mid-June. Customers will experience service disruptions from 9:00 a.m. – 4:00 p.m. from Tuesday, May 30 to Thursday, June 1. Robertson Road and Overhead Drive will be closed during this time to ensure project efficacy and customer safety. This Community Impact Project is expected to be completed on June 1.
We appreciate your patience during scheduled maintenance. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems to deliver to you the best water quality while protecting our water sources.
We are investing $1.5-million in water infrastructure serving Carolynn Estates, Pinnacle Club, Michaels Cove, Cedarview and Esquire Estates. The investment will help increase the reliability and resiliency of the Carolynn Estates water treatment facility to replace aging infrastructure, including filtration, tanks, and electrical systems. Construction will begin at the treatment facility on April 3, 2023, with an expected completion date of August 3, 2023. No road closures or disruptions in service are expected.
Contractors will make every effort to minimize construction noise disruptions by working Monday through Friday from 8 a.m. to 5 p.m. to make the necessary improvements.
Active Project
Ice Pigging – Main Water Lines
Texas Water Utilities will use an innovative technique called ice pigging to improve the clarity of drinking water in the area. This technique involves pumping an ice slurry through the main water lines, one section at a time, to remove naturally occurring sediment without the use of harmful chemicals or extensive construction.
Customers who have signed up for text and email alerts will be notified via email, text, and door tag when the work will start on their street. During the specified times, customers should avoid using water to keep ice in the main line. Customers may experience temporary discoloration of water shortly after their street’s lines are flushed. Following the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use.
This project starts back up on September 18, 2023. While this project will be completed in scheduled segments, other segments may be impacted during the overall process. For the most up-to-date notifications about water service, customers are encouraged to sign up for text and email alerts through their online customer portal at swwc.com/myaccount.
Outages will be during the morning hours and scheduled pipes will be cleaned 30-45 minutes at a time. We will be flushing from Sept. 18 – Oct. 2.
For more info on ice pigging, please visit the following links:
Watch a video about Ice Pigging
Past Projects
Pipeline Valves Installation
Texas Water Utilities installed new valves help isolate sections for more effective ice pigging. The new valves improve our response to leaks as closing off leaks to smaller areas reduces the number of neighbors affected.
Wastewater Treatment Plant
Texas Water Utilities is investing approximately $403,000 for rehabilitation work at the Rock Creek Resort wastewater treatment plant. The investment will increase the reliability of proper treatment and disinfection of wastewater before discharge.
Ground Storage Tank
Texas Water Utilities is investing $480,000 to install a 106,000-gallon ground storage tank to increase water storage capacity and address high water demands during the summer months. Construction on the project began at the water treatment facility in February 2023 and is expected to finish in June 2023. No road closures or disruptions in service are expected.
Rock Creek Resort customers received an email on April 17, with information about these projects. Texas Water Utilities is continually investing in technologies and infrastructure to ensure safe, reliable water and wastewater services to accommodate the area’s rapid growth.
In Pine Trail Shores, we are investing $1.7 million in water infrastructure in your area. To increase water production and achieve higher flow rate and water quality, Texas Water Utilities will construct and install a new water well to replace the system’s existing well.
This System Improvement Project is anticipated to begin on August 21 with a projected completion date near the end of the year. No road closures or service disruptions are planned at this time, however, there will be a road-crossing installation on Channel View Drive. We ask the community to slow down while driving through this crossing.
