Pay attention whenever you see this logo. It means we are working on an infrastructure or construction project in your area.
We invested $80 million in 2023, almost double from last year, in System Improvement Projects – infrastructure to help your water quality and water returning to the environment.
Below are the reports for the latest System Improvement Projects for our areas in Texas.
Texas Water Utilities is upgrading water meters in small sections at a time to an advanced smart meter. This meter is equipped with top-of-the-line technology, which provides you with more insights and control when it comes to your water use. You will know if you have the meter upgrade if you received an email with the details of the new customer portal program.
We are happy to provide this upgrade for you to be able to manage your water intelligently, efficiently and accurately. It is not uncommon to see changes in your water use upon the installation of your new meter, as smart meters provide more accurate readings than older water meters that weaken with time.
Unlike your previous water meter, smart meters do not require utility personnel to read your meter at the box. Instead, the system automatically transmits the data directly to Texas Water Utilities at predetermined intervals. So, while you may still see utility operators at your meter box on occasion, they will not need to manually read your meter regularly as they did before. We are automatically receiving the most current data from your meter.
Other noticeable changes include an antenna attached to the new meter box. Moving the antenna could impact the meter reading, so it is important to avoid touching it. The face of the meter has digital numbers instead of a dial. To manually check for potential leaks in your home, look at the hundredth digit to see if it is rapidly changing (similar to a slot machine). If you have concerns about a noticeable change, please do not hesitate to give us a call. We want you to feel as confident about these new meters as we do.
Texas Water Utilities, which provides water service to customers in Cambridge Shores, will invest $1.3 million on overall system improvements to increase the quality of service for the Grayson County community.
Construction on this System Improvement Project is anticipated to begin mid-February.
This investment will include replacing the waterline to prevent leaks and outages, installing new distribution piping, valves, flush valves and meter boxes. Meter boxes will be moved nearer the road. Lines will run to homes and ensure residents continue to have running water during the installation process.
No long-term road closures or service disruptions are planned. We will conduct boring, creating a horizontal hole underground, without impacting the surface to prevent and reduce disturbances to resident entrances. We will make every effort to minimize disruption to our neighbors and the community.
We appreciate your patience during this scheduled construction. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems. We continually invest in infrastructure to deliver to you the best water quality while protecting our water sources for future generations.