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Customer Service

You are here: Home / Texas / Customer Service

For prompt, professional and courteous service, contact our customer service department to turn your service on/off or with questions or comments about billing, water quality, leaks, water conservation, and more. Our team of professionals is equipped to investigate, explain or resolve your service issues.

Email: TXcustomercare@swwc.com
Telephone: Toll Free 866-654-7992 (866-654-SWWC)
Fax: 832-209-5395

Hours of operation: Monday – Friday 8 a.m. to 4:30 p.m. (To reach a 24/7 dispatch department for after-hours service emergencies, press #1)

The best way to quickly access your account and utilize our self-service features is by making an online portal account.

Click here to set up your online portal account.

Some of the many features you’ll have access to include:

  • Set up alerts for outages
  • Set up paperless billing
  • Set up and manage automatic bill pay by credit, debit, or ACH
  • Complete one-time payments
  • Easily view and compare your bills month to month
  • Much more!

Don’t have easy online access, but need to check on your account? Call our phone line and go through our automated phone system.

Call us 24/7 for a secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative

  • Check your account balance
  • Get last payment information
  • Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard. The payment will be posted to your account within one hour.
  • Set up recurring payments on your credit/debit card

Our email is open!

If you e-mail us with your request, please give us 3 business days to research your issue and get you an answer. For better and faster service, please include the following in your correspondence:

  • Your full name and/or the name on the account
  • Your account number
  • Residence address that you’re inquiring about
  • A detailed description of your issue
  • A phone number where we can reach you between 8 a.m. and 4:30 p.m. Monday – Friday

Ni Texas Bluebonnets

 

Customer Service

Email TXCustomerCare@swwc.com

Fax 832-209-5395

Hours of Operation: Monday to Friday 8 a.m. to 4:30 p.m. CT.

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