Pay Online
To manage your utility bills and payments, we recommend using our My Account online self-service portal. With My Account, you can easily manage most requests yourself.
- View and change account details
- See past bills and payments
- Pay your bill
- Set up AutoPay
- Start / Stop and Transfer services
- Monitor usage and save money
- Set up alerts and reminders
- For you convenience, all new My Account users will have paperless billing enabled.
My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash
My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal.
Credit/Debit Cards & Digital Wallets
Make one-time or automatic payments with your debit or credit card (Mastercard, VISA).
Bank Auto Pay
Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date.
Pay by Mail
Please use the envelope provided with your bill and include the lower, detachable portion with your payment. Use the payee details in the Payment Remittance section to complete your check or money order. Write your 10-digit Account Number on the front. Do not send cash by mail. Mail payments to:
P.O. Box 36988
Hoover, AL 35236-6988
Please allow ample time for mailed payments to reach our payment center.
Pay by Phone
Toll-free 866-654-7992 and press option 2.
Our automated interactive-voice-response (IVR) payment system is available 24/7, and is a secure way to pay your bill with a MasterCard credit / debit card, or VISA credit / debit card. Payments are posted to your account within an hour. You can also use this service to set up recurring payments, check your account balance, and confirm a previous payment.
In Person
CheckFreePay
Use the CheckFreePay online Payment Center Locator to find the nearest location. Please call us immediately after payment, so we may speed up your service.
Questions about your bill?
Email us directly at TXCustomerCare@swwc.com.
If you e-mail us with your request, please give us three business days to research your issue and provide an answer. For better and faster service, please include the following in your correspondence:
- Your full name and/or the name on the account
- Your account number
- Residence address that you’re inquiring about
- A detailed description of your issue
- A phone number where we can reach you between 8 a.m. and 4:30 p.m. Monday – Friday