Pay attention whenever you see this logo. It means we are working on an infrastructure or construction project in your area.
We invested $47.6 million in 2022 in Community Impact Projects – infrastructure to help your water quality and water returning to the environment.
Below are the reports for the latest Community Impact Projects for our areas in Texas.
Texas Water Utilities, which provides water and wastewater service to customers in Kerr County, will conduct planned maintenance on water lines in the Southern Hills System to improve the resiliency and reliability of the existing water system and increase water quality.
On Tuesday, May 30, Texas Water Utilities will lower or replace water service lines to prevent future leaks and loss of service to customers when Kerr County begins a road construction project in mid-June. Customers will experience service disruptions from 9:00 a.m. – 4:00 p.m. from Tuesday, May 30 to Thursday, June 1. Robertson Road and Overhead Drive will be closed during this time to ensure project efficacy and customer safety. This Community Impact Project is expected to be completed on June 1.
We appreciate your patience during scheduled maintenance. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems to deliver to you the best water quality while protecting our water sources.
Texas Water Utilities, which provides water and wastewater service to customers in Bandera County, is working on construction of a second water well near the entrance of River Bend subdivision. This additional well will improve the resiliency and reliability of the existing water system and increase water supply.
Contractors will be working through the weekend to complete construction on the well. We expect to begin cleaning the site in the coming weeks and remediating the well construction area. No road closures are expected.
We appreciate your patience during construction. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems to deliver to you the best possible water quality while protecting our water sources.
We are investing $1.5-million in water infrastructure serving Carolynn Estates, Pinnacle Club, Michaels Cove, Cedarview and Esquire Estates. The investment will help increase the reliability and resiliency of the Carolynn Estates water treatment facility to replace aging infrastructure, including filtration, tanks, and electrical systems. Construction will begin at the treatment facility on April 3, 2023, with an expected completion date of August 3, 2023. No road closures or disruptions in service are expected.
Contractors will make every effort to minimize construction noise disruptions by working Monday through Friday from 8 a.m. to 5 p.m. to make the necessary improvements.
Active Project
Pipeline Valves Installation
Thank you, everyone, for your patience and participation. You may now utilize water and put water down the drain.
To prepare for the second phase of ice pigging, additional shut-off valves will be installed throughout the water distribution system. Water must be shut off to properly install the valves. We expect the total completion time of this project to take weeks, but we will update you each week of any planned outages.
For this week, beginning Tuesday, May 23 at 8 a.m., the water system will be shut off from 8 a.m. to 5 p.m. and also on May 24. Because of the loss in pressure, a precautionary Boil Water Notice will be issued due to Texas Commission on Environmental Quality standards.
We will notify customers by email, text, and on our Neighborhood Dashboard (www.swwc.com/texas/neighborhood-dashboard) about the status of the Boil Water Notice and the schedule of the water outage.
Click here to watch a detailed video about boil water notices.
Ongoing Project
Ice Pigging – Main Water Lines
Texas Water Utilities’ will use an innovative technique called ice pigging to improve the clarity of drinking water in the area. This technique involves pumping an ice slurry through the main water lines, one section at a time, to remove naturally occurring sediment without the use of harmful chemicals or extensive construction.
Customers who have signed up for text and email alerts will be notified via email, text, and door tag when the work will start on their street. During the specified times, customers should avoid using water to keep ice in the main line. Customers may experience temporary discoloration of water shortly after their street’s lines are flushed. Following the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use.
While this project will be completed in scheduled segments, other segments may be impacted during the overall process. For the most up-to-date notifications about water service, customers are encouraged to sign up for text and email alerts through their online customer portal at swwc.com/myaccount.
For more info on ice pigging, please visit the following links:
Watch a video about Ice Pigging
Past Projects
Wastewater Treatment Plant
Texas Water Utilities is investing approximately $403,000 for rehabilitation work at the Rock Creek Resort wastewater treatment plant. The investment will increase the reliability of proper treatment and disinfection of wastewater before discharge.
Ground Storage Tank
Texas Water Utilities is investing $480,000 to install a 106,000-gallon ground storage tank to increase water storage capacity and address high water demands during the summer months. Construction on the project began at the water treatment facility in February 2023 and is expected to finish in June 2023. No road closures or disruptions in service are expected.
Rock Creek Resort customers received an email on April 17, with information about these projects. Texas Water Utilities is continually investing in technologies and infrastructure to ensure safe, reliable water and wastewater services to accommodate the area’s rapid growth.
