Pay attention whenever you see this logo. It means we are working on an infrastructure or construction project in your area.
We invested $47.6 million in 2022 in Community Impact Projects – infrastructure to help your water quality and water returning to the environment.
Below are the reports for the latest Community Impact Projects for our areas in Texas.
Texas Water Utilities is upgrading water meters in small sections at a time to an advanced smart meter. This meter is equipped with top-of-the-line technology, which provides you with more insights and control when it comes to your water use. You will know if you have the meter upgrade if you received an email with the details of the new customer portal program.
We are happy to provide this upgrade for you to be able to manage your water intelligently, efficiently and accurately. It is not uncommon to see changes in your water use upon the installation of your new meter, as smart meters provide more accurate readings than older water meters that weaken with time.
Unlike your previous water meter, smart meters do not require utility personnel to read your meter at the box. Instead, the system automatically transmits the data directly to Texas Water Utilities at predetermined intervals. So, while you may still see utility operators at your meter box on occasion, they will not need to manually read your meter regularly as they did before. We are automatically receiving the most current data from your meter.
Other noticeable changes include an antenna attached to the new meter box. Moving the antenna could impact the meter reading, so it is important to avoid touching it. The face of the meter has digital numbers instead of a dial. To manually check for potential leaks in your home, look at the hundredth digit to see if it is rapidly changing (similar to a slot machine). If you have concerns about a noticeable change, please do not hesitate to give us a call. We want you to feel as confident about these new meters as we do.
Texas Water Utilities, which provides water and wastewater service to customers in Beacon Bay, has started construction on a new, 20,000-gallon wastewater treatment facility to replace the existing 7,500-gallon facility. This replacement will increase the existing capacity to manage the wastewater generated in the area and account for future growth by increasing treatment capabilities.
Once the new facility is completed and operational, the existing wastewater treatment plant will be decommissioned and removed from service. As part of this Community Impact Project, Texas Water Utilities is building road access to the new wastewater treatment facility, constructing a new perimeter fence and improving facility landscaping. At this time, no road closures or service disruptions are planned.
Texas Water Utilities, which provides water and wastewater service to customers in Holiday Villages of Medina, announced the investment of $7 million in the area’s water infrastructure. The $7-million investment will include a new 50,000-gallon wastewater treatment facility to address current growth and prepare for future development. Construction will begin on July 1, 2023 with a projected completion date in November 2024. No road closures or service disruptions are planned at this time.
In addition to building the new facility, Texas Water Utilities will rehabilitate existing facilities to improve water quality and increase water quantity, as well as install improved emergency power and electrical capabilities to increase the resiliency and reliability of the system.
Texas Water Utilities, which provides water and wastewater service to customers in Comanche Harbor and Ports O’ Call, recently began planned maintenance to rehabilitate four water wells within the system. This Community Impact Project will improve the resiliency and reliability of the existing water system to help meet demand during the peak of summer.
The rehabilitation process of the wells and pump is expected to be complete by July 31, and there are no road closures or service disruptions planned at this time.
Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems, and with the help of your monthly rates, we can deliver to you the best water quality while protecting our water sources.
We also want to remind you that your neighborhood is currently under Stage 3 drought restrictions, and it is critical to follow the guidelines available at www.swwc.com/texas/drought.
Texas Water Utilities, which provides water and wastewater service to customers in Kerr County, will conduct planned maintenance on water lines in the Southern Hills System to improve the resiliency and reliability of the existing water system and increase water quality.
On Tuesday, May 30, Texas Water Utilities will lower or replace water service lines to prevent future leaks and loss of service to customers when Kerr County begins a road construction project in mid-June. Customers will experience service disruptions from 9:00 a.m. – 4:00 p.m. from Tuesday, May 30 to Thursday, June 1. Robertson Road and Overhead Drive will be closed during this time to ensure project efficacy and customer safety. This Community Impact Project is expected to be completed on June 1.
We appreciate your patience during scheduled maintenance. Texas Water Utilities remains committed to maintaining and improving your water and wastewater systems to deliver to you the best water quality while protecting our water sources.
We are investing $1.5-million in water infrastructure serving Carolynn Estates, Pinnacle Club, Michaels Cove, Cedarview and Esquire Estates. The investment will help increase the reliability and resiliency of the Carolynn Estates water treatment facility to replace aging infrastructure, including filtration, tanks, and electrical systems. Construction will begin at the treatment facility on April 3, 2023, with an expected completion date of August 3, 2023. No road closures or disruptions in service are expected.
Contractors will make every effort to minimize construction noise disruptions by working Monday through Friday from 8 a.m. to 5 p.m. to make the necessary improvements.
Ice Pigging – Main Water Lines
Texas Water Utilities will use an innovative technique called ice pigging to improve the clarity of drinking water in the area. This technique involves pumping an ice slurry through the main water lines, one section at a time, to remove naturally occurring sediment without the use of harmful chemicals or extensive construction.
Customers who have signed up for text and email alerts will be notified via email, text, and door tag when the work will start on their street. During the specified times, customers should avoid using water to keep ice in the main line. Customers may experience temporary discoloration of water shortly after their street’s lines are flushed. Following the procedure, customers should run the cold water at all taps and faucets for 2-to-3 minutes prior to use.
This project starts back up on September 18, 2023. While this project will be completed in scheduled segments, other segments may be impacted during the overall process. For the most up-to-date notifications about water service, customers are encouraged to sign up for text and email alerts through their online customer portal at swwc.com/myaccount.
Ice Pigging Outage Schedule
Outages will be during the morning hours and scheduled pipes will be cleaned 30-45 minutes at a time.
Subject to change if any delays come up.
- 9/18 Day 1: System-wide outage
- 9/19 Day 2: System-wide outage
- 9/20 Day 3:
- 9/21 Day 4:
- 9/22 Day 5:
- 9/25 Day 6:
- 9/26 Day 7:
- 9/27 Day 8:
- 9/28 Day 9:
- 9/29 Day 10:
- 10/2 Day 11:
For more info on ice pigging, please visit the following links:
Pipeline Valves Installation
Texas Water Utilities installed new valves help isolate sections for more effective ice pigging. The new valves improve our response to leaks as closing off leaks to smaller areas reduces the number of neighbors affected.
Wastewater Treatment Plant
Texas Water Utilities is investing approximately $403,000 for rehabilitation work at the Rock Creek Resort wastewater treatment plant. The investment will increase the reliability of proper treatment and disinfection of wastewater before discharge.
Ground Storage Tank
Texas Water Utilities is investing $480,000 to install a 106,000-gallon ground storage tank to increase water storage capacity and address high water demands during the summer months. Construction on the project began at the water treatment facility in February 2023 and is expected to finish in June 2023. No road closures or disruptions in service are expected.
Rock Creek Resort customers received an email on April 17, with information about these projects. Texas Water Utilities is continually investing in technologies and infrastructure to ensure safe, reliable water and wastewater services to accommodate the area’s rapid growth.
In Pine Trail Shores, we are investing $1.7 million in water infrastructure in your area. To increase water production and achieve higher flow rate and water quality, Texas Water Utilities will construct and install a new water well to replace the system’s existing well.
This Community Impact Project is anticipated to begin on August 21 with a projected completion date near the end of the year. No road closures or service disruptions are planned at this time, however, there will be a road-crossing installation on Channel View Drive. We ask the community to slow down while driving through this crossing.