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January 6, 2023

Welcome Sativa Customers!

You are here: Home / Suburban / Welcome Sativa Customers!

Welcome Sativa Customers! SWWC

Dear Valued Customer,

We are pleased to announce that Suburban Water Systems is your new water provider.  Welcome Sativa customers to the Suburban family; we are grateful for the opportunity to serve you and your family.

Suburban provides safe and reliable water service to 300,000 people in communities in Los Angeles County. We bring technical, managerial, and financial experience and resources to the table. Our extensive experience includes customer service, system maintenance, infrastructure construction, water treatment, and communication with customers.

Suburban works hard to keep costs down to deliver on our promise to provide quality, service, and affordability to our customers. This promise requires us to continually invest in and proactively maintain the systems that extract, treat, and deliver water to our customers.

Suburban uses billing software to manage customer accounts. You will be assigned a new account number, and your monthly statement will have a new look. Letters have been mailed to you with this information. This information can be used when calling our Customer Service Department or going online to check your account and pay your bill. Please go to SouthWest Water Company to create a self-service account on our convenient online portal.

IMPORTANT: If you use your bank to make online payments, please update your payee and account number. Your first invoice for current charges will be mailed to you shortly. For your convenience, the following payment options are available to you:

  • Pay online with your credit card or electronic check at SouthWest Water Company
  • By phone with your credit card through our automated service at 877-405-1760.
  • By automated account withdrawals (note: customers who were previously enrolled will need to re-enroll at https://myaccount.swwc.com); By mail: P.O. Box 6105, Covina, CA91722-5105.

Suburban Water Systems strives to provide you with the highest level of service, quality, and value possible. If you have any questions, please contact one of our local Customer Care Representatives at 877-405-1760 or email us at SuburbanCustomerCare@swwc.com.

 

Fill out the form below for an opportunity to participate in our Sativa Customer Focus Group:

  • Sativa Customer Focus Group Form

 

Customer Care

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  • Pay My Bill

  • LIRA


¡Bienvenidos Clientes de Sativa!

Estimado cliente,

Nos complace anunciar que Suburban Water Systems es su nuevo proveedor de agua. Bienvenidos clientes Sativa a la familia Suburban; estamos agradecidos por la oportunidad de poder servirle a usted y a su familia.

Suburban brinda un servicio de agua seguro y confiable a 300,000 personas en comunidades del Condado de Los Ángeles. Aportamos experiencia y recursos técnicos, administrativos y financieros a la mesa. Nuestra amplia experiencia incluye servicio al cliente, mantenimiento de sistemas, construcción de infraestructura, tratamiento de agua y comunicación con los clientes

Suburban trabaja arduamente para mantener los costos bajos y cumplir nuestra promesa de brindar calidad, servicio y asequibilidad a nuestros clientes. Esta promesa requiere que invirtamos continuamente y mantengamos de manera proactiva los sistemas que extraen, tratan y entregan agua a nuestros clientes.

Suburban utiliza un software de facturación para administrar las cuentas de los clientes. Se le asignará un nuevo número de cuenta y su estado de cuenta mensual tendrá un nuevo aspecto. Se le han enviado cartas con esta información. Esta información se puede usar al llamar a nuestro Departamento de Servicio al Cliente o al conectarse en línea para verificar su cuenta y pagar su factura. Favor de utilicar la pagina SouthWest Water Company,  para crear una cuenta de autoservicio en nuestro practico portal en línea.

NOTA IMPORTANTE: Si utiliza su banco para realizar pagos en línea, actualice su beneficiario y número de cuenta. Su primera factura por los cargos actuales se le enviará por correo en breve. Para su comodidad, las siguientes opciones de pago están disponibles para usted:

  • Pago en línea con su tarjeta de crédito o cheque electrónico en SouthWest Water Company
  • Por teléfono con su tarjeta de crédito a través de nuestro servicio automatizado al 877-405-1760.
  • Por retiros automaticos de su cuenta (nota: los clientes inscritos anteriormente deberán volver a inscribirse en https://myaccount.swwc.com); Por correo: P.O. Box 6105, Covina, CA 91722-5105.

Suburban Water Systems se esfuerza por brindarle el más alto nivel de servicio, calidad y valor posible. Si tiene alguna pregunta, comuníquese con uno de nuestros representantes locales de atención al cliente al 877-405-1760 o envíenos un correo electrónico a SuburbanCustomerCare@swwc.com.

Filed Under: News, Suburban

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