You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal!  SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to:  view bills and related information  set up reoccurring and make payments within your account edit communication information  set up paperless billing  directly pay from within your account or as a guest  access multiple addresses with […]

We want you to be “Water empowered.” and learn about what a rate increase means, the value of the water available to you, what your rates go toward, and how you can cut your cost. This video gives brief detail on all these subjects, and there’s more that can be […]

On August 16, 2022, Texas Water Utilities and Make-A-Wish Central & South Texas celebrated David, a 15-year-old Leukemia survivor from Pflugerville. David had just returned from a trip to Disney World and Universal Studios in Orlando, Florida that Texas Water Utilities had sponsored. He told our Pflugerville staff about the […]

By: JR Reavis, Director of Water Technology, Texas Water Utilities The process of turning ground and surface water into safe water for your home can be a complex process. By the time water reaches your tap, many factors can influence the water’s color, taste or smell. These aesthetics are typically […]

On June 2, 2022, Texas Water Utilities and Make-A-Wish North Texas surprised an 18-year-old Hodgkin’s Lymphoma survivor with a Hawaiian-themed party complete with a visit from Kona Ice to celebrate her upcoming trip to Hawaii. Terry Benton, vice president of operations, presented Brittany with a basket of her favorite things, […]

By Todd DanielsonVice President, Engineering, Texas Water Utilities Record-breaking heat, below-average rainfall and wildfires are having a significant impact on Texans. Farmers are finding creative solutions to grow their crops, and water utilities are forced to implement restrictions on watering. With extreme heat comes additional water use, and it’s important […]

On May 16, 2022, Texas Water Utilities and Make-A-Wish Texas Gulf Coast & Louisiana surprised a 17-year-old leukemia survivor from Conroe with a deep-sea fishing trip. Texas Water Utilities sponsored the trip for William and his parents to go deep-sea fishing in Florida on May 19. Melissa Rich, director of operations, Southeast […]

Manage Your Water in a New Way Stay informed on your utility usage in real-time: Our customer portal allows you to manage your water intelligently, efficiently and accurately. These new features are changing the way we use water, allowing for potentially lower bills and friendlier environmental use. Check them out: […]