The following update is from Tim Williford, Vice President of Operations, West Region, Texas Water Utilities:
On Tuesday, Dec. 27, the boil water notices for Enchanted River Estates and Westwood Oaks were lifted, and on Wednesday, Dec. 28, the boil water notice for River Bend Estates was lifted. Lab results indicated the water in these systems is free of bacteria.
Currently, precautionary boil water notices remain in effect for Lake Medina Shores/Holiday Villages of Medina, Oak Ridge Estates, Oaks North Mobile Home Estates and Verde Park Estates.
The water system serving Texas Water Utilities customers in Holiday Villages of Medina is operating under normal conditions. The Lake Medina Shores system is nearly pressurized and holding, with service restoration to all customers in this area anticipated by end of day. Samples for this area will be collected once pressure holds in Lake Medina Shores.
Loss of pressure in this system was the result of one main line leak and one service line leak in addition to many customer line leaks caused by the recent freeze. With many of the homes unattended and not properly winterized during three consecutive freezing events, customer leaks continued to drain water from the system. Texas Water Utilities’ wells, pumps and storage tanks have remained operational throughout.
When pressure in the Lake Medina Shores system dropped, Texas Water Utilities immediately alerted customers via their customer alert system and issued precautionary boil water notices in addition to valving off the system to let storage tanks recover. Crews have been monitoring customer meters and thoroughly inspecting the area in an attempt to identify and fix leaks, working over Christmas Eve and Christmas Day to resolve issues affecting customers in this area.
Of the remaining systems under a boil water notice, Oak Ridge Estates is now operating as normal, and samples will be collected today and delivered to the lab for analysis. Oaks North Mobile Home Estates and Verde Park Estates are maintaining distribution pressure. However, pressure remains low at higher elevations. Samples for these areas will be collected once operations return to normal. We will continue to provide updates to our customers and the community as we have them and will advise when boil water notices have been rescinded. Providing safe and reliable water is of the utmost importance to us, and we sincerely apologize to our customers for this inconvenience.