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June 19, 2025

Customer Service Updates Coming

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At Alabama Water Utilities, we are proud to deliver safe, reliable and vital service which enables our communities to thrive. We have made and will continue to make improvements to the essential wastewater systems that serve you. This message is to inform you of important upcoming changes to your utility […]

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Filed Under: Alabama, Highlighted

June 16, 2025

Sign Up Today for a ‘My Account’ Customer Portal Profile

My Account News Banner

Our My Account online customer portal has been undergoing some changes. These include new features and enhancements that make it even easier to use, so you can manage most customer service requests yourself. Signing Up is Easy From a computer or mobile web browser, Sign Up to create your My Account customer profile. You will […]

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Filed Under: Alabama, Highlighted, News

May 14, 2025

Alabama Water Utilities Wins Three Facility Excellence Awards

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Alabama Water Utilities received three facility awards from the Alabama Water Environmental Association (AWEA). The awards are: The awards were accepted by Mark Globetti, Field Supervisor; Jake Smith, Operator Wastewater IV; James Simmons, Operator Water IV / Wastewater IV, and Jesse Kelley, Engineering Director. AWEA holds an annual conference recognizing excellence […]

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Filed Under: Alabama, Highlighted, News

September 18, 2023

Alabama Water Utilities recognized with top honors across state organizations

AWPCA Awards Picture

Alabama Water Environment Association (AWEA) and Alabama Water Pollution Control Association (AWPCA) recognized Alabama Water Utilities’ facilities with multiple awards. The Alabama Water Environment Association (AWEA) awarded the Riverview Water Resource Recovery Facility (WRRF) a first-place excellence award, and the North Shelby WRRF won the second-place certificate of excellence. The […]

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Filed Under: Alabama, News

April 28, 2023

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

Alabama Water Utilities put together summer backpacks for children at Big Brothers Big Sisters in Shelby County. The team in Birmingham volunteered to help pack these backpacks purchased by Alabama Water Utilities. Wastewater and water cycle educational coloring books, crayons, markers, chalk, puzzle books, flash cards, ear buds, mini Rubik’s […]

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Filed Under: Alabama, News

September 16, 2022

Becoming Alabama Water Utilities

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Change is here. Our Alabama business unit is becoming Alabama Water Utilities. As SouthWest Water Company celebrates nearly 20 years of doing business in Alabama, we are excited to announce our name change to Alabama Water Utilities. We’re still the same company with the same “can do” attitude, but we […]

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Filed Under: Alabama, News

April 7, 2022

Guiding Principles for Excellent Customer Service

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In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.

It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.

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Filed Under: Alabama, News

October 8, 2021

How to maintain water quality and protect local water sources on this Earth Day

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Earth Day is a time for us to bring about awareness of our planet’s most precious resources—including water. This Thursday, April 22, we want to remind you of ways we can help each other protect our water sources. Without good, clean water, we could not survive and not a single […]

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Filed Under: Alabama, News

September 20, 2021

Alabama Treatment Plants Win Multiple Operations Awards

North Shelby WRRF Justin Tripp e

Multiple Southeast Utilities’ wastewater treatment plants earn recognition for exceptional operations by the Alabama Water Pollution Control Association (AWPCA) and Alabama’s Water Environment Association (AWEA). At the AWPCA’s annual ceremony the Shelby Ridge facility was awarded the “Best Operated Wastewater Plant” for 2020. In addition to the big win, the […]

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Filed Under: Alabama, News

May 22, 2020

Our Newly Upgraded Customer Portal

Our Newly Upgraded Customer Portal

You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal!  SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to:  view bills and related information  set up reoccurring and make payments within your account edit communication information  set up paperless billing  directly pay from within your account or as a guest  access multiple addresses with […]

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Filed Under: Alabama, News

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