Change is here. Our Alabama business unit is becoming Alabama Water Utilities. As SouthWest Water Company celebrates nearly 20 years of doing business in Alabama, we are excited to announce our name change to Alabama Water Utilities. We’re still the same company with the same “can do” attitude, but we […]
Read More...Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Go Paperless and Enter for a Chance to Win $250
Sign up now, create a customer portal account, & switch to paperless billing. Other benefits include: View your bill instantly Receive outage alert notifications Set up scheduled payments Mange payment information Manage account details 1. Go to www.swwc.com/myaccount. Click on “Need a profile? Sign up.” 2. Sign up for a […]
Read More...Alabama Treatment Plants Win Multiple Operations Awards
Multiple Southeast Utilities’ wastewater treatment plants earn recognition for exceptional operations by the Alabama Water Pollution Control Association (AWPCA) and Alabama’s Water Environment Association (AWEA). At the AWPCA’s annual ceremony the Shelby Ridge facility was awarded the “Best Operated Wastewater Plant” for 2020. In addition to the big win, the […]
Read More...Preparing for a water emergency during a hurricane
According to the National Oceanic and Atmospheric Administration, there is a 60% chance of an “above-normal” hurricane season in the Atlantic this year. Hurricanes that start near the Caribbean and Mexico can inevitably make their way to the Gulf of Mexico, hitting the Texas coast. When living near the Gulf […]
Read More...How to maintain water quality and protect local water sources on this Earth Day
Earth Day is a time for us to bring about awareness of our planet’s most precious resources—including water. This Thursday, April 22, we want to remind you of ways we can help each other protect our water sources. Without good, clean water, we could not survive and not a single […]
Read More...Our Newly Upgraded Customer Portal
You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal! SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to: view bills and related information set up reoccurring and make payments within your account edit communication information set up paperless billing directly pay from within your account or as a guest access multiple addresses with […]
Read More...SouthWest Water Company Alabama Team Continues With Adopt-A-Mile Efforts
Each day, SouthWest Water reclaims millions of gallons of polluted water and returns clean, reusable water back to the environment. Our team in Alabama also takes pride in the roads they travel. They’ve partnered with People Against a Littered State (PALS), a non-profit organization dedicated to keeping Alabama clean. On […]
Read More...SouthWest Water Grants Scholarships to Future Engineers
SouthWest Water Company recently gave out scholarships for three graduating high school students in Shelby County who plan to make engineering their main course of study in college. The scholarship recipients are high school seniors who have been accepted to attend an accredited four-year college or university degree program with the […]
Read More...Alabama Participates in Golf Tournament
Our Alabama team participated in the Swinging Fore Achievement Golf Tournament benefiting The Arc of Shelby County on May 2. The Arc of Shelby County provides services and support to empower individuals with developmental disabilities and delays and their families to live happy, successful and productive lives within their community. Kim Ray, […]
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