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Alabama Customer FAQ

You are here: Home / Alabama / Alabama Customer FAQ

Please visit the link below for the Customer Care Frequently Asked Questions specific to your neighborhood’s utility:

You can Look Up Your Neighborhood to determine which utility system serves your area.

Brookwood Utility
The Brookwood Utility is located in the Town of Brookwood, just off of Interstate 20/59 in Tuscaloosa County. It current serves approximately 300 customer accounts.

Morris Utility
The Morris Utility is a growing system currently serving approximately 150 customer accounts.  It is located in Jefferson County, north of Birmingham, Alabama.

North Shelby Utility
The North Shelby Water Resource Recovery Facility serves about 4,000 customer accounts southeast of Birmingham in north Shelby County, Alabama.

Riverview Utility
Located in north Shelby County/south Jefferson County southeast of Birmingham, Alabama, the Riverview Wastewater Treatment Plant serves about 4,000 customer accounts.

Shelby Ridge Utility Systems
Shelby Ridge Utility System serves about 4,000 customer accounts in the Chelsea area southeast of Birmingham in Shelby County, Alabama.

Customer Service

Telephone (205) 733-1672 or
Toll Free (866) 674-7992
Email ALCustomerSupport@swwc.com
Fax 205-982-7139

Hours of Operation: Monday to Friday 8:00 a.m. to 4:30 p.m. CT.

Office Address:
2086 Valleydale Terrace, Suite A
Birmingham, AL 35244

Builder & Developer Services

Telephone (205) 987-8352 or
Toll Free (800) 844-8350
Email ALBuilderServices@swwc.com
Fax  205-987-8337

Alabama News

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Alabama Water Utilities Wins Three Facility Excellence Awards

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Alabama Water Utilities recognized with top honors across state organizations

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

Alabama Water Utilities Assemble Backpacks for Big Brothers Big Sisters

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Becoming Alabama Water Utilities

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