The Morris Utility is a growing system currently serving approximately 150 customer accounts. It is located in Jefferson County, north of Birmingham, Alabama. It was acquired by SouthWest Water in 2007.
Our primary goal is to provide our customers with reliable wastewater collection and treatment services that meet or surpass all state and federal health and safety standards.
Please contact Customer Service if you are in need of assistance.
Morris Utility Frequently Asked Questions (FAQ)
1. Where is your office located?
2086-A Valleydale Terrace
Birmingham, AL 35244
(See a map of our office location)
2086-A Valleydale Terrace
Birmingham, AL 35244
We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. (CST). Our office is closed on most nationally recognized holidays.
Our customer service representatives are trained to assist you with your account or bill inquiries. Help us help you better by being prepared. Have the following information ready when you call: name, whether you are the owner or renter of the premise, name of subdivision in which the premise is located, account number, address of premise, and description of the issue. When writing to us, include the above in your e-mail or letter. Having correct and complete information from you will allow us to respond faster.
Our customer service center is open Monday through Friday from 8:30 a.m. to 4:30 p.m. (CST). Our phone lines are usually busiest during the first hour of each day and between 11:00 a.m. and 12:30 p.m. If you can avoid calling during these busy times, you are likely to experience a shorter hold time and faster service.
We have a drop box located directly across the street from our office located at 2086 A Valleydale Terrace, Birmingham, AL 35244. You may also mail your payment or deliver it in person to our office location.
Your payment is due by the 15th of every month.
Make your check payable to SWWC Utilities, Inc. To ensure accurate processing, please include your payment stub and write your account number on the memo section of your check.
8. Can I pay my bill online or do you accept payments by phone?
9. What is ACH Debit?
Automated Clearing House (ACH) Debit service enables customers to pay the monthly sewer fee by authorizing SWWC Utilities, Inc., to electronically debit (withdraw) funds from your designated account. The debit occurs on or around the 15th of every month. This authority will remain in effect until you have given written notice to SWWC Utilities, Inc. Please allow a reasonable amount of time to process the termination request.
10. How do I get set up on ACH Debit?
In order to have your account set up for ACH Debit, fill out the Authorization Agreement for Pre-Authorized Payments form (PDF) and provide a voided blank check for verification purposes. You may obtain the form online or by placing a request for the form through email or phone. You may mail the completed form and the voided blank check to our Customer Service Center at 2086 A Valleydale Terrace, Birmingham, AL 35244, or email scanned copies of the completed form and voided check to email@example.com.
11. Who determines the sewer rates and what are they based on?
The sewer rate for Morris Utility is a flat rate set by SouthWest Water Company.
12. Why are the sewer rates increased every year?
Rates are increased annually to recover specific or escalated costs experienced by the utility. The rate structure ensures that our systems can operate efficiently and that vital repairs and improvements can be made to the wastewater infrastructure in order to provide you with a reliable service.
13. Why do I have to pay monthly sewer charges for a vacant property?
A vacant property is not excused from sewer charges as long as it has reserved treatment capacity within the system. Because sewer service is available to that location, a monthly sewer charge must be paid. Each wastewater treatment plant has a limited capacity of gallons of wastewater that it can treat. Paying a monthly sewer charge reserves a part of the plant’s sewage treatment capacity to handle the wastewater at your property. Even if your property is not occupied at the moment, it is important that you reserve a part of that capacity by paying the monthly sewer charge.
14. Why do I have to submit my request in writing to have a late fee removed?
All credits and/or fee waivers require a supervisor approval. Please submit your request for a late fee waiver in writing. Our customer care supervisor will research the details of your particular case and contact you with a response.
15. If I put a stop payment on my check, why would you charge a NSF (non-sufficient funds) fee?
We are charged a fee by our bank regardless of the reason for the check’s return. We also incur additional costs to research your account and make any necessary adjustments.
16. Is this a public or privately owned utility?
This utility is privately owned by SWWC Utilities, Inc., a subsidiary of SouthWest Water Company.