This week kicks off Drinking Water Week, a decades-long tradition led by the American Water Works Association. Drinking Water Week is a celebration recognizing the vital role water plays in everyday life for both water professionals and the communities they serve. Every day, through the critical service we deliver, we […]

Oregon Water Utilities is making critical investments to upgrade the local water and wastewater systems. Last year, about $4 million was invested, and this year, approximately $1.6 million of investment continues for reliable service. While much of the country’s water and wastewater systems often go unnoticed, they deliver life-sustaining and […]

In the water industry, we know the importance of regularly monitoring our wells’ static water levels—a requirement set forth by the Oregon Water Resource Department (OWRD). This practice ensures compliance with water rights and usage permits for those of us in Oregon. The West Coast is familiar with the challenges […]

The Millican Treatment facility, situated in the high desert, 20 miles east of Bend, Oregon, serves as a vital component in the operations of Oregon Water Utilities (OWU) and McDonald Septic Services (MDSS). The facility is undergoing significant transformation since its acquisition in 2020, transitioning from a resourceful yet primitive […]

You’ve asked, and we’ve listened. We have launched a complete upgrade of our customer portal!  SouthWest Water Company launched an upgrade to a more user-friendly, customer portal on July 20. This upgrade allows you to continue to:  view bills and related information  set up reoccurring and make payments within your account edit communication information  set up paperless billing  directly pay from within your account or as a guest  access multiple addresses with […]

We want you to be “Water empowered.” and learn about what a rate increase means, the value of the water available to you, what your rates go toward, and how you can cut your cost. This video gives brief detail on all these subjects, and there’s more that can be […]