We’re delighted to have you as our customer and appreciate your business.
Need assistance with paying your wastewater bill? See options below:
- US Federal LIHWAP Program: Note that a third-party Federal agency processes applications; Alabama Water Utilities cannot assist with the LIHWAP application process.
- Alabama Water Utilities, Inc. H2O program. Note that this program is administered by United Way of Central Alabama, and Alabama Water Utilities cannot assist with the application process.
- For Installment Plans or temporary deferrals, send a request to alcustomersupport@swwc.com and we will contact you to discuss your eligibility.
Note: Payment methods vary depending on the wastewater system that your neighborhood is serviced by. Please see below for details.
Unsure which utility serves your address? You can look up your neighborhood to confirm.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Read our Online Payments Frequently Asked Questions and Terms of Use.
Pay By Mail
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities
2086 A Valleydale Terrace
Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works
PO Box 830269
Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC
2086 A Valleydale Terrace
Birmingham, AL 35244
Pay By Phone
Toll-free 866-654-SWWC (866-654-7992)
Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Pay In Person
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
How To Read Your Bill
Please review this helpful guide (PDF) to understand how to read your bill.
