SouthWest Water Company

Monarch Utilities I, L.P.

Boil Water Notice currently in effect for PLUM CREEK residents | Customer Satisfaction Is Our Priority | Drought Restrictions in Effect | Help2Others Water Assistance Available for Monarch Customers

Billing and Service

Welcome, customers! For a prompt, professional and courteous service, contact our customer service department to turn your service on/off or with questions or comments about billing, water quality, leaks, water conservation, and more. Our team of professionals is equipped to investigate, explain or resolve your service issues.

Customer Service Department

Toll free: (866) 654-SWWC (7992) or (713) 405-1717
Efax: (832) 209-5395 |

Hours of operation: Monday - Friday 8:30 a.m. to 5 p.m.
(To reach a 24/7 dispatch department for after-hours service emergencies, press #1)


Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative

  • Check your account balance
  • Get last payment information
  • Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
  • Set up recurring payments on your credit/debit card


If you e-mail us with your request, please give us 3 business days to research your issue and get you an answer. For better and faster service, please include the following in your correspondence:

  • Your full name and/or the name on the account
  • Your account number
  • Residence address that you're inquiring about
  • A detailed description of your issue
  • A phone number where we can reach you between 8:30 a.m. and 5 p.m. Monday - Friday