My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash
My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal.
Credit/Debit Cards & Digital Wallets
Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay).
Bank Auto Pay
Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date.
In Person Cash
Within My Account, select the “Cash” option to pay in person at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Walmart: Please see the “In Person” option below for payment at Walmart locations.
Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check.
Read our Online Payments Frequently Asked Questions and Terms of Use.
NEW! Pay with CASH at Your Local Store
Walmart
Visit a Walmart MoneyCenter or Customer Service Desk. Provide the 10-digit Account Number from your utility bill. Payment can be made by cash or debit card. We suggest using Walmart’s “WMBP same-day processing” to ensure your payment is processed immediately.
CheckFreePay
Use the CheckFreePay online Payment Center Locator to find the nearest location. Please call us immediately after payment, so we may speed up your service.
Other Retailers (Using My Account)
Having a My Account profile gives you many more in person payment options. From within My Account, select the “Cash” option to pay at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
Please note: For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Watch this video below for the steps on how to utilize the new payment options.
Pay by Mail
Please use the envelope provided with your bill and include the lower, detachable portion with your payment. Use the payee details in the Payment Remittance section to complete your check or money order. Write your 10-digit Account Number on the front. Do not send cash by mail. Mail payments to:
P.O. Box 36988
Hoover, AL 35236-6988
Please allow ample time for mailed payments to reach our payment center.
Pay by Phone
Toll-free 866-654-7992 and press option 2.
Our automated interactive-voice-response (IVR) payment system is available 24/7, and is a secure way to pay your bill with a MasterCard credit / debit card, or VISA credit / debit card. Payments are posted to your account within an hour. You can also use this service to set up recurring payments, check your account balance, and confirm a previous payment.
Questions about your bill?
Email us directly at TXCustomerCare@swwc.com.
If you e-mail us with your request, please give us three business days to research your issue and provide an answer. For better and faster service, please include the following in your correspondence:
- Your full name and/or the name on the account
- Your account number
- Residence address that you’re inquiring about
- A detailed description of your issue
- A phone number where we can reach you between 8 a.m. and 4:30 p.m. Monday – Friday