Contact Customer Service: 866.654.7992, M-F 8 a.m. – 4:30 p.m.
On behalf of all employees at Texas Water Utilities, welcome! We are proud to be your new water and/or wastewater service provider. Our mission is to provide you with quality, reliable service at a good value. Our customers are the most important part of our business, and we work tirelessly to ensure your satisfaction.
Account Information
Sign up now for My Account! You will be able to:
- View and pay bill
- Set up auto-pay or stored payment methods
- Monitor your usage
- Contact customer service
- Set up text notifications for outages or bill reminders
Watch this video for a step-by-step on setting up your account:
Billing & Payment
If you have any unpaid balance due from NextEra Water Texas, you will see it included in the total amount due.
This initial bill from us may be prorated depending on the timing of your meter reading and billing cycle. This bill may also have an extended usage period, roughly 45 days, resulting in a larger total amount than normal. This should only occur on your first bill due to the transition resulting in a nontypical meter reading schedule.
Stay Alert
Sign up within My Account today to receive phone, text and email notifications whenever there is an outage, drought stage activated, or weather-related event. Click here for steps on how to set up alerts.
We post outage alerts and other important notifications on our Neighborhood Dashboard.