My Account: Credit/Debit Cards, Digital Wallets, Bank Auto Pay, & Cash
My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal.
Credit/Debit Cards & Digital Wallets
Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay).
Bank Auto Pay
Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date.
In Person Cash
Within My Account, select the “Cash” option to pay in person at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Walmart: Please see the “In Person” option below for payment at Walmart locations.
Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check.
Read our Online Payments Frequently Asked Questions and Terms of Use.
NEW! Pay with CASH at Your Local Store
Walmart
Visit a Walmart MoneyCenter or Customer Service Desk. Provide the 10-digit Account Number from your utility bill. Payment can be made by cash or debit card. We suggest using Walmart’s “WMBP same-day processing” to ensure your payment is processed immediately.
CheckFreePay
Use the CheckFreePay online Payment Center Locator to find the nearest location. Please call us immediately after payment, so we may speed up your service.
Other Retailers (Using My Account)
Having a My Account profile gives you many more in person payment options. From within My Account, select the “Cash” option to pay at these locations: 7/11, ACE Cash Express, CVS, Family Dollar, Food Lion, Giant Eagle, Kroger, Love’s, Meijer, Speedway, Walgreens, Winn Dixie. You will receive a barcode from the My Account portal, which you will need to present to the store at the time of payment.
Please note: For payments made at third-party locations like grocery stores and retailers, it may take 24 hours for the payment to post to your account. Also, some retailers may require a minimum payment amount. You can view payments and account information in the My Account customer portal.
Watch this video below for the steps on how to utilize the new payment options.
Pay by Mail
Please send your payment along with the bottom portion of your bill to the following address:
Suburban Water Systems
Payment Center
P.O. Box 6105
Covina, CA 91722-5105
Pay By Phone
Call 626-543-2640 for San Jose Hills customers or 562-944-8219 for Whittier-La Mirada customers.
Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR) with no need for a live representative.
- Check your account balance
- Get last payment information
- Pay your bill anytime, anywhere using credit or debit cards with a VISA or MasterCard logo. The payment will be posted to your account within one hour.
- Set up recurring payments
Pay in Person
You can also pay in person at any of our district offices. Our payment windows accept checks, cash, money orders, and Visa or MasterCard debit or credit cards.
District Offices are closed on Fridays.
Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts
Pay Via Automatic Bank Draft
If you would like to have your utility bill amount automatically deducted from your checking or savings account, please sign in to our Customer Portal to set up autodraft. Alternately, you can download and mail a printable form: Download and fill out our application (PDF).