We want you to be “Water empowered.” and learn about what a rate increase means, the value of the water available to you, what your rates go toward, and how you can cut your cost. This video gives brief detail on all these subjects, and there’s more that can be […]
Read More...Be Water Smart: Introducing Water Sense
Manage Your Water in a New Way Stay informed on your utility usage in real-time: Our customer portal allows you to manage your water intelligently, efficiently and accurately. These new features are changing the way we use water, allowing for potentially lower bills and friendlier environmental use. Check them out: […]
Read More...Texas Water Utilities grants wish of Pflugerville Leukemia survivor to go to Disney World and Universal Studios
On August 16, 2022, Texas Water Utilities and Make-A-Wish Central & South Texas celebrated David, a 15-year-old Leukemia survivor from Pflugerville. David had just returned from a trip to Disney World and Universal Studios in Orlando, Florida that Texas Water Utilities had sponsored. He told our Pflugerville staff about the […]
Read More...Becoming Alabama Water Utilities
Change is here. Our Alabama business unit is becoming Alabama Water Utilities. As SouthWest Water Company celebrates nearly 20 years of doing business in Alabama, we are excited to announce our name change to Alabama Water Utilities. We’re still the same company with the same “can do” attitude, but we […]
Read More...What is your water telling you?
By: JR Reavis, Director of Water Technology, Texas Water Utilities The process of turning ground and surface water into safe water for your home can be a complex process. By the time water reaches your tap, many factors can influence the water’s color, taste or smell. These aesthetics are typically […]
Read More...Texas Water Utilities helps grant Mesquite teen’s wish to visit Hawaii
On June 2, 2022, Texas Water Utilities and Make-A-Wish North Texas surprised an 18-year-old Hodgkin’s Lymphoma survivor with a Hawaiian-themed party complete with a visit from Kona Ice to celebrate her upcoming trip to Hawaii. Terry Benton, vice president of operations, presented Brittany with a basket of her favorite things, […]
Read More...Texans must conserve water during statewide drought
By Todd DanielsonVice President, Engineering, Texas Water Utilities Record-breaking heat, below-average rainfall and wildfires are having a significant impact on Texans. Farmers are finding creative solutions to grow their crops, and water utilities are forced to implement restrictions on watering. With extreme heat comes additional water use, and it’s important […]
Read More...Texas Water Utilities helps grant the wish of 17-year-old Conroe teen to go deep-sea fishing
On May 16, 2022, Texas Water Utilities and Make-A-Wish Texas Gulf Coast & Louisiana surprised a 17-year-old leukemia survivor from Conroe with a deep-sea fishing trip. Texas Water Utilities sponsored the trip for William and his parents to go deep-sea fishing in Florida on May 19. Melissa Rich, director of operations, Southeast […]
Read More...Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Be Water Smart: Introducing Water Sense
Manage Your Water in a New Way Stay informed on your utility usage in real-time: Our customer portal allows you to manage your water intelligently, efficiently and accurately. These new features are changing the way we use water, allowing for potentially lower bills and friendlier environmental use. Check them out: […]
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