Karen Watson has two guiding principals for providing great customer service
Can you guess what they are?
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
“It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
“When I’m the customer, I want and expect great service. So, I’m always determined to give that to our customers.”
In fact, even if you’re not a SouthWest Water Company customer, Karen can be helpful. She keeps a current list of the customer service lines for all of the major utilities in the area, to help make certain any caller gets the help they need.
Karen says, “The company invests in us, to make sure we have the training and skills we need to be effective in dealing with whatever issue a customer may have. So, call me. If I can’t assist you, I will find someone who can.”
SouthWest Water Company is committed to providing every customer with the best possible service—every day and in every way.
Karen Watson and her guiding principles help us make good on that commitment.