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Builders and New Development

You are here: Home / South Carolina Customer Care / Builders and New Development

Contact our Engineering Department for assistance with:

  • New Development (Residential or Commercial)
  • Changes to Existing Commercial Site
  • Additional Wastewater Treatment Capacity at an Existing Address

Phone: (803) 995-5052
Fax: (803) 699-2423

To make arrangements to pay connection fees or for tap inspections, please contact our Tap Fee Coordinator at (803) 995-5062.

For all new construction, an application for service should be completed and all required connection fees should be paid in advance. Our Field Inspector will inspect the property and ensure that the sewer line has been installed in accordance with established specifications. If the property does not pass inspection, the Field Inspector will advise what corrections are required to pass inspection. Once the corrections have been made, a new inspection will be completed.

Commercial connection fees will be calculated base on single family equivalents (“SFEs”).  A single family equivalent (SFE) is calculated using the South Carolina Department of Environmental Control Guidelines for Unit Contributory Loading for Domestic Wastewater Treatment Facilities –6 S.C. Code Ann. Regs. 61-67 Appendix A (Supp. 2016). Several factors are taken into consideration when determining the estimated average daily flow of a customer, depending on the type of business or establishment and based on determinates in the regulation. The SFE calculation of every customer must take into consideration the maximum potential daily flow to safeguard against hazardous overflows. For example, a restaurant open 24 hours reasonably will have more wastewater flow and a higher SFE count than one that is not; an office building with 50 employees reasonably will have more wastewater flow, and therefore a higher SFE count, than one with only 5 employees.

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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