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Bill Of Rights

You are here: Home / South Carolina Customer Care / Bill Of Rights

The South Carolina Office of Regulatory Staff has made the following Customer Bill Of Rights documents available so you can be aware of your rights concerning your water or wastewater service.

  • Bill Of Rights For Residential Customers Of Water Utilities
  • Bill Of Rights For Residential Customers Of Wastewater Utilities

Customer Service

Midlands:

Telephone: 803-699-2422
Fax: 803-769-3734
Email: SCMidlandsCustomerCare@nexuswg.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone Callawassie Island, Spring Island, and Chechessee Bluff (Callawassie Utility Company): 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@nexuswg.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

News Around South Carolina

2025 Water Quality Reports Issued

2025 Water Quality Reports Issued

Community Involvement Highlights

Community Involvement Highlights

Callawassie & Spring Island Water Billing Changes: Monthly Billing Begins in June

Callawassie & Spring Island Water Billing Changes: Monthly Billing Begins in June

Providing Safe and Reliable Home Access Through Community Support

Providing Safe and Reliable Home Access Through Community Support

Customer Drop-In Scheduled in Northeast Columbia

Customer Drop-In Scheduled in Northeast Columbia

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