SouthWest Water Company

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Start Or Stop Service

You are here: Home / South Carolina Customer Care / Start Or Stop Service

Start Service

Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.

ONLINE: Start Service via our customer portal.

VIA PAPER: In order to apply for new service, please submit your completed application and a check made out for the proper amount to our office via mail, or you may hand deliver it to our office as 31 Sora Rail Road.

  • Application for Sewer and Water Service

Stop Service

You may stop service via our online portal. Alternately, you may contact our office and we will be glad to assist you.

Customer Service

Lowcountry, Charleston, Beaufort Areas:

Telephone: 843-768-0641
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Thursday 8:00 am to 5:00 pm ET.
Friday 8:00 am to 4:30 pm ET.

Midlands, Columbia Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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SouthWest Water Company

SouthWest Water Company provides a broad range of operations, maintenance and management services, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. Learn More…

South Carolina Customer Care

  • Q&A - Midlands/Columbia-Area
  • Q&A – Lowcountry/Charleston/Beaufort-Area
  • Payment Options
  • Contact South Carolina Customer Service
  • How to Read Your Bill
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • Our COVID-19 (Coronavirus) Preparations
  • South Carolina Community Assistance Resources
  • Backflow Regulations
  • Builders and New Development
  • Privacy Policy
  • Terms Of Use
  • Contact
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