South Carolina Water Utilities

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Start Or Stop Service

You are here: Home / South Carolina Customer Care / Start Or Stop Service

Start Service

Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.

ONLINE: Start Service via our customer portal.

VIA PAPER: In order to apply for new service, please submit your completed application and a check made out for the proper amount to our office via mail, or you may hand deliver it to our office as 31 Sora Rail Road.

Applications may be found here.

Stop Service

You may stop service via our online portal. Alternately, you may contact our office and we will be glad to assist you.

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Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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South Carolina Customer Care

  • Q&A - Midlands/Columbia-Area
  • Q&A – Lowcountry/Charleston/Beaufort-Area
  • Contact Us
  • Our Mission And Values
  • South Carolina Neighborhood Dashboard
  • Lead and Copper In Your Water – South Carolina
  • Payment Options
  • How to Read Your Bill
  • Start Or Stop Service
  • Frequently Asked Questions (FAQ)
  • Rates and Tariff
  • Applications and Forms
  • Helpful Links
  • Bill Of Rights
  • Water Quality
  • South Carolina Customer Assistance Resources
  • Backflow Regulations
  • Awards and Accolades
  • Builders and New Development
  • Lead and Copper Survey - South Carolina
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  • Terms Of Use
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