By Todd DanielsonVice President, Engineering, Texas Water Utilities Record-breaking heat, below-average rainfall and wildfires are having a significant impact on Texans. Farmers are finding creative solutions to grow their crops, and water utilities are forced to implement restrictions on watering. With extreme heat comes additional water use, and it’s important […]
Read More...Texas Water Utilities helps grant the wish of 17-year-old Conroe teen to go deep-sea fishing
On May 16, 2022, Texas Water Utilities and Make-A-Wish Texas Gulf Coast & Louisiana surprised a 17-year-old leukemia survivor from Conroe with a deep-sea fishing trip. Texas Water Utilities sponsored the trip for William and his parents to go deep-sea fishing in Florida on May 19. Melissa Rich, director of operations, Southeast […]
Read More...Guiding Principles for Excellent Customer Service
In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.
It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.
Read More...Be Water Smart: Introducing Water Sense
Manage Your Water in a New Way Stay informed on your utility usage in real-time: Our customer portal allows you to manage your water intelligently, efficiently and accurately. These new features are changing the way we use water, allowing for potentially lower bills and friendlier environmental use. Check them out: […]
Read More...Taking care of water systems for the next crisis is our duty
Jeffrey L. McIntyre, President of Texas Water Utilities Last February’s winter storm Uri marked a severe weather event unlike any most Texans have ever faced, leaving millions without power in freezing conditions. As outages persisted, pipes froze, and millions faced water disruptions due to water main breaks, mechanical failures, and […]
Read More...Whittier Narrows Recreational Park Clean Up
Suburban Water Systems is a proud community partner and enjoys volunteering throughout our service area. Special shout out to our Engineering team for planning a team park clean up at Whittier Narrows Recreational Park. We filled 5 big bags of trash thrilled to give community members a clean space to […]
Read More...Los Angeles Food Distribution
Suburban Water Systems is more than a water utility, we are a community partner committed to equity. We were proud to partner with Supervisor Hilda Solis and team, Union Avenue Cesar Chavez Community Garden Cultiva LA, County of Los Angeles Department of Parks & Recreation, and other community partners to offer our Suburban customers 300 […]
Read More...Murphy Ranch Park Clean Up
We hope Whittier residents enjoy your clean trailway at Murphy Ranch Park courtesy of our field construction team. We are a proud community partner here to serve.
Read More...Rimgrove Park Clean Up & Food Distribution
Proud to highlight that within a two-mile radius yesterday, Suburban Water Systems picked up trash at Rimgrove Park, gave out 315 food boxes to our LIRA (low income rate assistance) customers in partnership with Shepherd’s Pantry, and reinvested in a new pipeline procuring services from a local certified diverse vendor, […]
Read More...La Puente Drive-Thru Food Distribution
Suburban was proud to hand out 500 food boxes to our WISH customers yesterday. We are grateful to partner with La Puente Outreach Center Food Pantry who has been hosting food distributions for the past 20 years. Suburban’s donation helped them acquire coolers to support their mission of serving fresh produce […]
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