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April 7, 2022

Guiding Principles for Excellent Customer Service

In eight years of helping customers with everything from billing questions to establishing new service, Customer Service Representative Karen Watson has applied two basic principles.

It’s all about treating people the way you would want to be treated and being knowledgeable about the company’s policies,” Karen said.

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Filed Under: Alabama, Highlighted, News

April 4, 2022

Go Paperless and Enter for a Chance to Win $250

Sign up now, create a customer portal account, &  switch to paperless billing. Other benefits include: View your bill instantly Receive outage alert notifications Set up scheduled payments Mange payment information Manage account details 1. Go to www.swwc.com/myaccount. Click on “Need a profile? Sign up.” 2. Sign up for a […]

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Filed Under: Alabama, Florida, Highlighted, Louisiana, News, Oklahoma, Oregon, South Carolina, Suburban, Texas

March 29, 2022

Be Water Smart: Introducing Water Sense

Check them out: Comparing Your Past Usage The Compare Your Usage feature in the portal allows you to view your average water usage at any given time, as well as comparing your past usage for this billing period. My Water Score My Water Score allows you to take a close […]

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Filed Under: News, South Carolina, Texas

February 14, 2022

Taking care of water systems for the next crisis is our duty

Jeffrey L. McIntyre, President of Texas Water Utilities Last February’s winter storm Uri marked a severe weather event unlike any most Texans have ever faced, leaving millions without power in freezing conditions. As outages persisted, pipes froze, and millions faced water disruptions due to water main breaks, mechanical failures, and […]

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Filed Under: News, Texas

January 26, 2022

Whittier Narrows Recreational Park Clean Up

SouthWest Water Company - Suburban Water Systems Whittier Narrows Recreational Park Clean Up

Suburban Water Systems is a proud community partner and enjoys volunteering throughout our service area. Special shout out to our Engineering team for planning a team park clean up at Whittier Narrows Recreational Park. We filled 5 big bags of trash thrilled to give community members a clean space to […]

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Filed Under: News, Suburban

January 26, 2022

Los Angeles Food Distribution

Los Angeles Food Distribution

Suburban Water Systems is more than a water utility, we are a community partner committed to equity. We were proud to partner with Supervisor Hilda Solis and team, Union Avenue Cesar Chavez Community Garden Cultiva LA, County of Los Angeles Department of Parks & Recreation, and other community partners to offer our Suburban customers 300 […]

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Filed Under: News, Suburban

January 26, 2022

Murphy Ranch Park Clean Up

SouthWest Water Company - Suburban Water Systems Murphy Ranch Park Clean Up

We hope Whittier residents enjoy your clean trailway at Murphy Ranch Park courtesy of our field construction team. We are a proud community partner here to serve.

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Filed Under: News, Suburban

January 26, 2022

Rimgrove Park Clean Up & Food Distribution

SouthWest Water Company - Suburban Water Systems Rimgrove Park Clean Up & Food Distribution

Proud to highlight that within a two-mile radius yesterday, Suburban Water Systems picked up trash at Rimgrove Park, gave out 315 food boxes to our LIRA (low income rate assistance) customers in partnership with Shepherd’s Pantry, and reinvested in a new pipeline procuring services from a local certified diverse vendor, […]

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Filed Under: News, Suburban

January 26, 2022

La Puente Drive-Thru Food Distribution

Suburban was proud to hand out 500 food boxes to our WISH customers yesterday. We are grateful to partner with La Puente Outreach Center Food Pantry who has been hosting food distributions for the past 20 years. Suburban’s donation helped them acquire coolers to support their mission of serving fresh produce along with canned goods. Thank you to everyone who joined and supported. Your partnership is crucial to overall community growth and success. Thank you to Hacienda La Puente Unified School District board member Anthony Duarte for volunteering weekly with the Pantry, making the connection with Suburban, and garnering support and supplies for yesterday's distribution. Thank you to City of La Puente, California - Government for providing traffic control and to Mayor Charlie Klinakis for joining yesterday. Thank you to Assemblymember Lisa Calderon and team for joining and providing supplies for the distribution and volunteers. Thank you to City of Industry Mayor Cory Moss and team for joining and promoting the event to our customers in Industry.

Suburban was proud to hand out 500 food boxes to our WISH customers yesterday. We are grateful to partner with La Puente Outreach Center Food Pantry who has been hosting food distributions for the past 20 years. Suburban’s donation helped them acquire coolers to support their mission of serving fresh produce […]

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Filed Under: News, Suburban

January 14, 2022

Breast Cancer Awareness Donation

Breast Cancer Awareness Donation - SouthWest Water Company

Nov. 22, 2021- Suburban Water Systems teamed up with Relay for Life La Mirada/Whittier in October to identify a breast cancer patient/fighter/survivor for our annual October employee donation. We were thrilled to donate to Suburban customer Pilar Lujan from La Mirada. Pilar has been battling breast cancer for 5+ years, […]

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Filed Under: News, Suburban

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SouthWest Water Company owns and operates regulated water and wastewater systems in seven states. More than 500,000 people depend on SouthWest Water for high-quality, reliable service. Learn More…

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