If your service is disconnected, a red door tag will be hung on your door. Do not use any water. There are fees applied to your account if service is interrupted. A regular reconnection fee is $35/$70, depending on your service territory. If we must install an elder valve to disconnect […]
Read More...When is my bill due?
Your bill does not have a set due date. Your bill will be due.
Read More...I applied for service, but my service is disconnected. What do I do?
You should apply for service as soon as you close on your property or sign your lease. If you applied for service, but did not provide the required documentation, your account has not been established. The team will send you an email requesting the information needed to complete the process. […]
Read More...What can I do on the customer portal if I have a profile?
You can view your account summary, your current balance due, view a PDF copy of your bill, view your payment history, sign up for AutoPay, make a One-Time Payment, manage notifications, request to stop, transfer, or disconnect your service, email Customer Care, and view/upload documents, and for your convenience, all […]
Read More...How do I get faster service when I have a question?
We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or e-mailing us: Account name Account number Verification […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: FLCustomerCare@swwc.com By Phone: (727) 287-9920 or toll-free (877) 233-0101 from 8:30 a.m. to 4:30 p.m. (Eastern Time)
Read More...How do I set up a new service, transfer or close my account?
To apply for new service, visit our website Account.mywater.us. For new service, you will need to provide a copy of your lease or a signed closing disclosure, along with a copy of your state-issued identification card or passport. This can be uploaded at the time of application. Not providing this […]
Read More...How can I get faster service when I have a question?
We strive to respond to email and phone inquiries promptly. Please follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or emailing us: Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer […]
Read More...What can I request from Customer Service?
Customer Care representatives are trained to assist you with a range of subjects, including setting up or closing service, account and billing inquiries, online portal assistance, service order requests, applications, or questions about your rates.
Read More...