We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process.
Tip #1: Be prepared and have the following information ready when calling or e-mailing us:
- Account name
- Account number
- Verification ID (PIN)
- Service address
- Description of the issue
Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer Care is open Monday – Friday, 8:30 a.m. to 4:30 p.m. eastern time, and call volume is usually the heaviest on Mondays and at the beginning and end of the month. You may experience a shorter hold time or faster service by calling outside these times. For even faster service, email FLCustomerCare@swwc.com.