We strive to respond to email and phone inquiries in a prompt manner. Please follow the tips below to help speed up the process.
Tip #1: Be prepared and have the following information ready when calling or emailing us:
- Account name
- Account number
- Verification ID (PIN)
- Service address
- Description of the issue
Tip #2: Avoid calling when call volume is high between 8:30 a.m. and 9:30 a.m. Customer Care is available Monday – Friday, 8:30 a.m. to 4:30 p.m. ET. Call volume is usually heaviest on Mondays.
For even faster service, email SCMidlandsCustomerCare@swwc.com.