Your bill does not have a set due date. Your bill is due 26 days from the bill date.
Read More...I applied for service, but my service is disconnected. What do I do?
If you apply for service after hours, your service will not be connected until the next business day. You should apply for service as soon as you close on your property or sign your lease. The utility is not responsible for any damages incurred if the property is disconnected when […]
Read More...What can I do on the customer portal?
You can perform many functions related to your account through the portal such as: Make payments online View your statement Request paperless billing Review payment history Schedule a payment for a future date
Read More...How do I get faster service when I have a question?
We strive to respond to email and phone inquiries in a prompt manner. A prepared customer is time’s best ally. Simply follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or e-mailing us: Account name Account number Verification […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: FLCustomerCare@swwc.com By Phone: (727) 287-9920 or toll-free (877) 233-0101 from 8:30 a.m. to 4:30 p.m. (Eastern Time)
Read More...How do I set up new service, transfer or close my account?
To apply for new, transfer or close your service, select Start or Stop Service option on our website. For new or to transfer service, you will need to provide a copy of your lease or HUD statement, along with your state issued identification card or passport. This can be uploaded […]
Read More...How can I get faster service when I have a question?
We strive to respond to email and phone inquiries in a prompt manner. Please follow the tips below to help speed up the process. Tip #1: Be prepared and have the following information ready when calling or emailing us: Account name Account number Verification ID (PIN) Service address Description of the […]
Read More...What can I request from Customer Care?
Customer Care representatives are trained to assist you with a range of subjects, including account and billing inquiries, service order requests, or questions about your rates.
Read More...How can I reach Customer Care?
By E-mail: SCMidlandsCustomerCare@swwc.com By Phone: 803-699-2422 from 8:30 a.m. to 4:30 p.m. (Eastern Time) By Fax: 803-699-6925 By Mail: South Carolina Water Utilities, Inc.1713 Woodcreek Farms RdElgin, SC 29045
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