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My Account Portal

You are here: Home / South Carolina Customer Care / My Account Portal

Our My Account online customer portal has been undergoing some changes. These include new features and enhancements that make it even easier to use, so you can manage most customer service requests yourself.

  • View and change account details
  • See past bills and payments
  • Pay your bill
  • Set up AutoPay
  • Switch to Paperless Billing
  • Start / Stop and Transfer services
  • Monitor usage and save money
  • Set up alerts and reminders

My Account Help Videos

How to Sign Up for My Account


Paperless Billing & Notifications


Managing Payment Options


Signing Up is Easy

From a computer or mobile web browser, Sign Up to create your My Account customer profile. You will need to have ready your:

  • 10-digit Account Number (found on your bill)
  • Service Address Zip Code (5 digits only)
Sign Up

Should you have any difficulties signing up, please contact Customer Service for help.

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

News Around South Carolina

SCWU Sponsors Cayce West Columbia Holiday Parade of Lights

SCWU Sponsors Cayce West Columbia Holiday Parade of Lights

Thanksgiving South Carolina

Happy Thanksgiving from SCWU

Installation of New Meters

Installation of New Meters at Callawassie and Spring Islands

Honoring our Midlands Customer Service Representatives

Honoring Our Midlands Customer Service Representatives

Kiawah Island Utilities Customer Experience Team

Kiawah Island Utilities Customer Experience Team Recognized

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