Frequently Asked Questions (FAQ) for customers in the Columbia area, including Palmetto and Alpine/Woodland residents.
Rates and Fees
A charge of $20.00 is used to defray cost of initiating service.
A fee of $25.00 will be charged each customer to whom the Utility mails the notice as required by Commission Rule R.103-535.1 prior to service being disconnected. This fee assesses a portion of the clerical and mailing costs of such notices to the customers creating that cost.
As a regulated company, we are required to charge rates that are set by the South Carolina Public Service Commission and fair to all customers. Utility rates are calculated based on the cost of operating and maintaining the water and wastewater systems, supplies and materials, as well as capital expenditures for infrastructure, such as pipelines, treatment facilities, pumping stations, storage tanks, equipment and buildings. Daily operating costs include but are not limited to; chemicals; laboratory testing; electricity; fuel; and the salaries of technicians, field operators, administrative personnel and others who help run the water utility.