We created a video to show you how to create a profile and sign up for My Account. On My Account, you can manage your account when it is convenient for you, via this online customer portal. Among other things, you can check your account balance, make a payment, complete […]
Read More...Team Celebrates the Holidays and Presents Awards
We recently celebrated the holidays, our staff, and accomplishments at a staff holiday luncheon. The gathering featured a town hall meeting for all South Carolina employees, operator awards, customer service awards, and of course, lunch and holiday cheer. Thanks to all of our team members and happy holidays!
Read More...SCWU Sponsors Cayce West Columbia Holiday Parade of Lights
We were excited to provide bottles of water to the Greater Cayce-West Columbia Chamber & Visitors Program for their Holiday Parade of Lights. Volunteers, first responders, and parade participants receive these SCWU waters to help fuel them for the special night.
Read More...Happy Thanksgiving from SCWU
As we celebrate Thanksgiving, we want to express our gratitude to each customer and employee of South Carolina Water Utilities. Although we should do this year-round, Thanksgiving provides a great opportunity to reflect on our many blessings. We are thankful for our customers and stakeholders who trust us with providing them with the life-essential […]
Read More...Installation of New Meters at Callawassie and Spring Islands
We are pleased to announce that we have begun replacing the existing meters at Callawassie and Spring Islands with Advanced Metering Infrastructure (AMI) meters. Installations are expected to continue into late November. Once all installations are completed, customers will receive information on how to monitor their usage and set up leak […]
Read More...Honoring Our Midlands Customer Service Representatives
In celebration of Customer Service Week, we are highlighting some members of our amazing Customer Experience Team. Thanks to our hard-working Midlands crew, led by Nikia Barczak, for serving our customers so well!
Read More...Kiawah Island Utilities Customer Experience Team Recognized
This Customer Service Week, we want to show the small but mighty Customer Experience Team at Kiawah Island Utilities. They provide our Lowcountry communities with the support they expect from a best-in-class utility.
Read More...Consolidation Was the Right Move for the Lowcountry’s Water Future
As originally published in LowcountryBizSC: https://whosonthemove.com/consolidation-was-the-right-move-for-the-lowcountrys-water-future/ By Becky DennisDirector of OperationsKiawah Island Utility Water is our most precious resource, and the responsibility to deliver it safely and reliably is one we take seriously locally at Kiawah Island Utility (KIU) and across all our other systems in the state through South […]
Read More...Celebrating Environmental Leaders at the Green Tie Awards Luncheon
We were proud to sponsor the Conservation Voters of South Carolina Annual Green Tie Awards Luncheon today. This event honors conservation leadership and achievement. Congratulations to South Carolina Senator Michael Johnson, South Carolina Representative Mark Smith, and Dr. Pernessa Seele. Environmental stewardship is one of our core values, and we enjoy […]
Read More...Harbor Island Boil Water Advisory Lifted
Harbor Island Customers: Effective at 11:45 a.m. today, Sunday, September 21, 2025, we are lifting the precautionary boil water advisory that was issued on Thursday, September 18, 2025. The water sample results from the laboratory confirm that your water continues to be safe. It is no longer recommended that you boil your […]
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