South Carolina Water Utilities

Pay Your Bill Online

Sign In

  • Utilities by State
    • Alabama
    • California
    • Florida
    • Louisiana
    • Oregon
    • South Carolina
    • Texas

My Account

My Account

Forgot username or password

Need a profile? Sign Up

  • Customer Care
    • South Carolina Neighborhood Dashboard
    • Payment Options
    • Start Or Stop Service
    • Rates and Tariff
    • Applications and Forms
    • Helpful Links
    • Customer Assistance Resources
    • Bill Of Rights
    • Our Mission And Values
  • Q&A
    • Lowcountry, Charleston, Beaufort-Area
    • Midlands, Columbia-Area
    • How to Read Your Bill
  • Water Quality
    • Lead and Copper Information
    • Lead and Copper Survey
  • Backflow Regulations
  • New Development
  • H2ome
  • Contact Us
  • Careers

Start Or Stop Service

You are here: Home / South Carolina Customer Care / Start Or Stop Service

Start Service

Welcome! We are delighted to have you as a new customer and are pleased to offer you our services.

ONLINE: Start Service via our customer portal.

VIA PAPER: In order to apply for new service, please submit your completed application and a check made out for the proper amount to our office via mail, or you may hand deliver it to our office as 31 Sora Rail Road.

Applications may be found here.

Stop Service

You may stop service via our online portal. Alternately, you may contact our office and we will be glad to assist you.

a screenshot of login page

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

News Around South Carolina

Thanksgiving South Carolina

Happy Thanksgiving from SCWU

Installation of New Meters

Installation of New Meters at Callawassie and Spring Islands

Honoring our Midlands Customer Service Representatives

Honoring Our Midlands Customer Service Representatives

Kiawah Island Utilities Customer Experience Team

Kiawah Island Utilities Customer Experience Team Recognized

Consolidation News

Consolidation Was the Right Move for the Lowcountry’s Water Future

Footer1Text

 

  • Privacy Policy
  • Terms Of Use
  • Contact
Copyright © 2025 All Rights Reserved