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Payment Options

You are here: Home / South Carolina Customer Care / Payment Options

Credit / Debit Cards, Digital Wallets, Bank Auto Draft & Cash Payment

Online: My Account Portal

My Account, our online self-service portal, provides several convenient ways to pay. Choose from these options from within the Payments menu of the portal. 

Credit/Debit Cards & Digital Wallets 

Make one-time or automatic payments with your debit or credit card (AMEX, Discover, Mastercard, VISA), or through a digital wallet (Venmo, PayPal, Apple Pay, Google Pay). 

Bank Auto Pay 

Automatic payment from your financial institution is a free, convenient way to pay your monthly bill. Your amount owing is automatically debited from your checking or savings account on the due date. 

Pay Your Bill Online Now

Business Customers: We are unable to accept Visa or MasterCard payments for Business accounts, however you may pay online via check. 

Read our Online Payments Frequently Asked Questions and Terms of Use. 

In Person: NEW! Pay with CASH at Your Local Store

•  Walmart (Using your utility bill information)

Step 1: Head to your local Walmart’s MoneyCenter or Customer Service Desk.

Step 2: Then, inform the Walmart associate of the utility name and provide the account number.  Please bring your bill (either electronically or on paper) for a smooth process.

Step 3: The associate will locate the account, and then you can make a payment using cash or a debit card.  

 We also recommend that you ask to have your payment processed immediately using Walmart’s “Walmart Bill Pay (WMBP) same-day processing,” especially if you are at risk of being turned-off or already disconnected. Please take note of the payment confirmation number so that we may verify the payment, and be sure to call before 3 pm so we can issue the turn-on. 

• Other Retailers (Using barcode from “My Account”)

Phone

Call us 24/7 for a quick, secure and automated self-service via interactive-voice-response technology (IVR): Pay your bill using your Visa or MasterCard, check your account balance, get last payment information, and set up recurring payments via your credit or debit card. 

Midlands and Columbia 

Telephone 803-699-2422. 

Low Country, Charleson, and Beaufort 

Telephone Toll-Free 877-405-1742 

Mail

Please write your 10-digit Account Number on your check, and whenever possible also include the payment stub from your invoice. 

Midlands and Columbia 

P.O. Box 361850 
Hoover, AL 35236-1850 

Low Country, Charleson, and Beaufort 

31 Sora Rail Road 
Kiawah Island, SC 29455 

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

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