Frequently Asked Questions (FAQ) for customers in the Charleston area, including Kiawah Island, TJ Barnwell, Harbor Island, and CUC.
Backflow is the undesirable reversal of flow of non-potable water or other substances through a cross-connection and into the piping of a public or consumer water system
When someone other than your water provider operates the isolation valve there is potential to cause damage to the curbstop. When this occurs we are forced to turn water off to entire sections of customers in order to make the repair.
No one other than our personnel is permitted to turn your meter off. You are encouraged to install a valve on your supply line so that you have easy access to isolate your service in the event of an emergency or need to make repairs at your home.