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Bill Of Rights

You are here: Home / South Carolina Customer Care / Bill Of Rights

The South Carolina Office of Regulatory Staff has made the following Customer Bill Of Rights documents available so you can be aware of your rights concerning your water or wastewater service.

  • Bill Of Rights For Residential Customers Of Water Utilities
  • Bill Of Rights For Residential Customers Of Wastewater Utilities

Customer Service

Midlands, Columbia, Lexington Areas:

Telephone: 803-699-2422
Fax: 803-699-6925
Email: SCMidlandsCustomerCare@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Lowcountry, Charleston, Beaufort Areas:

Phone Kiawah Island: 843-768-0641
Phone Beaufort: 877-977-7992
Phone CUC: 843-987-2727
Fax: 843-768-1816
Email: SC-customerservice@swwc.com

Hours of Operation:
Monday-Friday 8:30 am to 4:30 pm ET.

Emergencies

For your convenience and safety, maintenance team members are available 24 hours a day, 7 days a week to handle emergency situations. 

In the event of an emergency, please call the customer service number shown above. If calling outside of office hours, please follow the prompts for emergency notification.

News Around South Carolina

Thanksgiving South Carolina

Happy Thanksgiving from SCWU

Installation of New Meters

Installation of New Meters at Callawassie and Spring Islands

Honoring our Midlands Customer Service Representatives

Honoring Our Midlands Customer Service Representatives

Kiawah Island Utilities Customer Experience Team

Kiawah Island Utilities Customer Experience Team Recognized

Consolidation News

Consolidation Was the Right Move for the Lowcountry’s Water Future

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